The AI Effect (Part 3): Agentic AI & Future of Personalization

About this episode

This episode explores the implications of agentic AI on personalization in travel and its potential impact on the dominance of major OTAs.

Show Notes Agentic AI is the latest buzzword in travel tech — but beyond the hype, it raises big questions about how travelers will discover, plan, and book their journeys. Will the power of agentic AI reinforce the dominance of OTAs like Expedia and Booking, or will it open the door for smaller travel brands to compete on equal footing? In this episode, we explore what agentic AI means for personalization in travel retailing and service delivery: how it could reshape loyalty, rewire customer...

People in this episode

Hosts: Gilad Berenstein, Cara Whitehill

Topics covered

• Agentic AI
• personalization
• travel tech
• OTAs
• customer loyalty
• travel retailing

Keywords

• Agentic AI
• travel tech
• personalization
• OTAs
• Expedia
• Booking
• customer loyalty
• travel retailing

Mentioned in this episode

Organizations: Expedia, Booking

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