About this episode

Mark Allison discusses the importance of flowcharting as a thinking tool for teams to clarify processes and assumptions.

How confident are you that your team sees the process the same way you do? You might view flowcharting as a drawing exercise, but in reality, it’s a thinking tool. A framework for helping teams explore messy processes to reveal what people assume, what they disagree on, and what they’ve never properly surfaced. Drawing on his own improvement project experience, Senior Consultant, Mark Allison talks through three levels of flowcharting that help improvement practitioners move from high-level c...

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