Can Pet Owners Get a Veterinary Appointment? What a Secret Shopper Study Revealed
About this episode
The episode discusses a secret shopper study on veterinary appointment accessibility for pet owners.
Send us Fan Mail Worried pet parent meets phone tree is a stress spiral no one needs—so we put it to the test. We sat down with health services researcher Dr. Simon Haeder to unpack a large secret shopper study that mimicked real owners calling nearby clinics to book first-visit puppy care. Across six diverse states, the results upend common assumptions: two-thirds of callers landed an appointment, average waits hovered around six days, and typical drives were about 13 minutes. Even better, d...
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