Can Pet Owners Get a Veterinary Appointment? What a Secret Shopper Study Revealed

About this episode

The episode discusses a secret shopper study on veterinary appointment accessibility for pet owners.

Send us Fan Mail Worried pet parent meets phone tree is a stress spiral no one needs—so we put it to the test. We sat down with health services researcher Dr. Simon Haeder to unpack a large secret shopper study that mimicked real owners calling nearby clinics to book first-visit puppy care. Across six diverse states, the results upend common assumptions: two-thirds of callers landed an appointment, average waits hovered around six days, and typical drives were about 13 minutes. Even better, d...

People in this episode

Guest: Dr. Simon Haeder

Topics covered

• veterinary care
• pet ownership
• health services research
• appointment accessibility
• secret shopper study

Keywords

• veterinary appointment
• pet care
• secret shopper
• health services
• appointment wait times
• puppy care

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