About this episode

Lynsey Mohr discusses transforming a traditional GP clinic into a structured urgent care model.

Join me this episode as I sit down with Lynsey Mohr, CVPM and veterinary practice manager at Rehoboth Beach Animal Hospital , to explore how she helped transform a traditional GP clinic into a structured urgent care model! This is a topic that immediately caught my attention after meeting Lynsey at a conference and seeing firsthand how many hospitals, including my own, struggle with unpredictable emergency demand on top of already packed GP schedules. Lynsey walks us through the moment when the idea sparked during a roundtable discussion at an HMA conference, where conversations with ER and urgent care managers revealed that her practice was actually already treating urgent cases without a system designed to support it! Throughout our conversation, Lynsey explains how she and her team identified a major gap in their community, where the nearest emergency and urgent care options were an hour or more away, forcing their clinic to take on cases that couldn't wait. I am personally stricken by how intentionally she approached the rollout in phases - testing demand, expanding hours, and building trust with both her team and neighboring clinics before fully launching. Listen in as she…

People in this episode

Host: unknown

Guest: Lynsey Mohr

Topics covered

• urgent care
• veterinary management
• GP practice
• patient flow
• community needs

Keywords

• urgent care
• veterinary practice
• patient flow
• triage system
• community needs

Mentioned in this episode

Organizations: Rehoboth Beach Animal Hospital, Veterinary Hospital Managers Association, HMA

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