353: Why Your Zoom Calls Freeze Despite Good Wi-Fi (With Shafi Khan of Cable Labs)

353: Why Your Zoom Calls Freeze Despite Good Wi-Fi (With Shafi Khan of Cable Labs)

April 29, 2026 · 11 min

About this episode

Dave discusses the issue of Zoom calls freezing despite good Wi-Fi with Shafi Khan from Cable Labs.

This week, Dave discusses the issue of Zoom calls freezing despite good Wi-Fi with Shafi Khan, Principal Engineer at Cable Labs. Khan explains that the problem arises from a lack of bi-directional communication between applications and networks. Shafi introduces the Quality by Design framework based on intent-based APIs, which allows for real-time telemetry and end-to-end metrics. He explains the use of the open-source entity Kamara to provide APIs for developers and application builders.

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