356: REPRESENTATIVE!!! The State of Real-Time Voice AI Technology (With Mike Pappas)

About this episode

Dave discusses real-time voice AI technology with Mike Pappas, focusing on its key components and applications.

Dave discusses real-time voice AI with Mike Pappas, CEO of Modulate. Pappas explains that voice AI involves three key technologies: speech-to-text, language models, and text-to-speech. This technology is valuable in detecting fraud, ensuring policy adherence, and routing calls efficiently.

People in this episode

Host: Dave

Guest: Mike Pappas

Topics covered

• real-time voice AI
• technology
• fraud detection
• policy adherence
• call routing

Keywords

• voice AI
• speech-to-text
• language models
• text-to-speech
• fraud detection

Mentioned in this episode

Organizations: Modulate

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