From Reputation Management to Experience Management - The Big Shift in Home Service | Ep 132

About this episode

Phil Risher discusses the transition from reputation management to experience management in the home service industry with guest Pierce Birkhold.

In this episode, Phil Risher talks with Pierce Birkhold about shifting from reputation management to experience management. Learn more here: https://www.realworklabs.com/phlash-consulting-podcast?utm_campaign=326805186-Phlash%20Consulting%20Referral&utm_source=referral&utm_medium=landingpage&utm_term=phlashconsulting&utm_content=phlashconsulting - How to do happy calls and actually get feedback - The NPS score most home service business owners want but dont have - What AI cal...

People in this episode

Host: Phil Risher

Guest: Pierce Birkhold

Topics covered

• reputation management
• experience management
• home service
• customer feedback
• NPS score
• AI

Keywords

• reputation management
• experience management
• home service
• customer feedback
• NPS score
• AI

Mentioned in this episode

Organizations: Real Work Labs

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