Site Troubleshooting with AI for WordPress
From WP Product Talk by WP Product Talk
April 17, 2026 · 58 min
About this episode
Drew Wilde discusses the integration of AI in WordPress troubleshooting and the balance between automation and human oversight.
AI is rapidly changing how support and troubleshooting work—but how do you introduce it without losing trust? In this episode, Drew Wilde, Director of Product Management at GoDaddy, joins us to share how his team built an AI Troubleshooter inside managed hosting for WordPress. Together, we explore how AI can proactively detect, diagnose, and resolve issues like downtime, performance degradation, and common WordPress errors—while still keeping humans in the loop. Drew also shares the product decisions behind balancing automation, control, reliability, and transparency. This episode offers practical lessons for WordPress product teams, hosting providers, plugin authors, and SaaS platforms looking to introduce AI-powered support responsibly—plus what surprised the team and what they’d do differently next time.
People in this episode
Guest: Drew Wilde
Topics covered
- AI in support
- WordPress troubleshooting
- product management
- automation
- trust in AI
- hosting solutions
Keywords
- AI
- WordPress
- troubleshooting
- GoDaddy
- automation
- support
- product management
Mentioned in this episode
Organizations: GoDaddy
Products: AI Troubleshooter
Books & works: WordPress
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