#181 From Customer Support to Customer Intelligence
From XTraw AI: Machine Learning and AI Applications by Venkata"Raghu Banda"
June 12, 2026 · 55 min
About this episode
The episode discusses the transition of AI from customer support automation to true customer intelligence and its impact on customer operations.
What happens when AI moves from customer support automation to true customer intelligence? In this Season 19 kickoff episode of XTrawAI , Raghu Banda speaks with Italo Belandria, Head of Customer – Americas at Ringover , about how AI is reshaping customer operations, omnichannel communication, and customer success. How AI is helping customer teams become more proactive and data-driven Why automation still needs empathy and the human touch How Ringover is bringing communication, insights, and performance visibility together You can reach @ Italo Belandria My LinkedIn @ Raghu Banda Our Website @ XTraw AI
People in this episode
Host: Venkata"Raghu Banda
Guest: Italo Belandria
Topics covered
- AI in customer support
- customer intelligence
- omnichannel communication
- data-driven customer success
- automation and empathy
Keywords
- AI
- customer support
- customer intelligence
- omnichannel communication
- data-driven
- automation
- empathy
Mentioned in this episode
Organizations: Ringover
More episodes of XTraw AI: Machine Learning and AI Applications
- #180 Decentralizing Trust in the Age of AI with StorX Network · June 5, 2026 · 51 min
- #179 May 2026 and the rise of the Agentic Enterprise · June 1, 2026 · 1h 14m
- #178 When AI finds the Breach first · May 22, 2026 · 56 min
- #177 The Hidden OS of AI Driven Engineering · May 15, 2026 · 1h 4m
- #176 The Intelligent Content Layer with Box · May 8, 2026 · 52 min
- #175 AI goes Operational in April 2026 · May 1, 2026 · 1h 14m
Explore listener stats, chart rankings, contacts and more on the XTraw AI: Machine Learning and AI Applications podcast page.