About this episode

The episode discusses the transition of AI from customer support automation to true customer intelligence and its impact on customer operations.

What happens when AI moves from customer support automation to true customer intelligence? In this Season 19 kickoff episode of XTrawAI , Raghu Banda speaks with Italo Belandria, Head of Customer – Americas at Ringover , about how AI is reshaping customer operations, omnichannel communication, and customer success. How AI is helping customer teams become more proactive and data-driven Why automation still needs empathy and the human touch How Ringover is bringing communication, insights, and performance visibility together You can reach @ Italo Belandria My LinkedIn @ Raghu Banda Our Website @ XTraw AI

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