Gordon Miller- State of the Industry 2026
About this episode
Gordon Miller discusses the state of the hair industry as it moves into 2026, highlighting key trends and data from 2025.
Season 9, Episode 1: State of the Industry w/ Gordon Miller In this annual “State of the Industry” conversation, Corey and Katie sit down with Gordon Miller to unpack what actually happened in 2025 and what salon pros should pay attention to moving into 2026. We’re kicking off Season 9 with perspective, data, and real talk — not clickbait. Gordon, now the new General Manager of Intercoiffure , brings decades of industry insight to break down what’s actually happening behind the headlines. According to aggregated industry data (KIM Report pulling from thousands of POS and booking systems): Overall revenue was roughly flat Guest counts are down Frequency of visit is declining Retail dipped, especially in smaller businesses and suites Larger team-based salons (20+ providers) are seeing growth again Price increases helped stabilize revenue — but without them, many businesses were slightly down. Emotionally? The industry feels uncertain and reactive — mirroring the larger world. From “don’t prebook” to “retail is dead,” viral advice is spreading fast — even when it applies to only a small percentage of stylists. The reality: Most stylists are not booked out months in advance. Smart…
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