About this episode

This episode explores the concept of mutual respect and the importance of active listening in various contexts.

In this episode of Your Health University, Jamie Preston and the Your Health Patient Experience Team — Jennifer Kistler, Kim Metz, Whitney Myers, Carlos Heyward, and Rebecca Dillard — take a deep look at mutual respect: what it demands across hierarchies, generations, cultures, and socioeconomic lines, and why active listening is the foundation everything else is built on. From a story of a nurse gracefully protecting a patient's dignity in a moment of quiet vulnerability, to the power of reverse mentoring and what Carlos taught everyone in a room just by staying silent and truly listening — this episode will change how you show up tomorrow.

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