About this episode

Dr. Jokima Hiller shares a candid story about a mistake made at the front desk, emphasizing the importance of attentiveness and owning errors in customer service.

Dr. Jokima Hiller shares a candid story about a day working the front desk where she became distracted with paperwork and missed a guest, acknowledging the mistake and its possible consequences. The episode highlights the mentoring moment: the importance of attentiveness, owning errors, and committing to do better when serving guests at the front desk. Visit our BET on Hospitality Website: https://betonhospitality.my.canva.site!

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