I Have Messed Up: Front Desk Confession
From Your Hospitality Moment that Mentors by Jokima Hiller
February 1, 2026 · 7 min · Season 2 · Episode 1
About this episode
Dr. Jokima Hiller shares a candid story about a mistake made at the front desk, emphasizing the importance of attentiveness and owning errors in customer service.
Dr. Jokima Hiller shares a candid story about a day working the front desk where she became distracted with paperwork and missed a guest, acknowledging the mistake and its possible consequences. The episode highlights the mentoring moment: the importance of attentiveness, owning errors, and committing to do better when serving guests at the front desk. Visit our BET on Hospitality Website: https://betonhospitality.my.canva.site!
People in this episode
Host: Dr. Jokima Hiller
Topics covered
- front desk operations
- customer service
- mentoring
- error management
- attentiveness
Keywords
- front desk
- hospitality
- customer service
- mentoring
- errors
- attentiveness
Mentioned in this episode
Organizations: BET on Hospitality
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