Attorney finds $1M in lost revenue after fixing her Intake
From Your Practice Mastered by Your Practice Mastered
June 5, 2026 · 13 min · Season 5 · Episode 161
About this episode
Nicole Lavallee and her husband Warren discuss how their law firm improved its intake and sales process, uncovering $1M in lost revenue.
In this episode of Your Practice Mastered, Richard James and MPS sit down with Entrepreneurial Attorney of the Year finalist Nicole Lavallee and her husband Warren to discuss how their family and real estate law firm rebuilt its intake and sales process after dealing with turnover, missed opportunities, and inconsistent performance. This is a behind-the-scenes conversation about what happens when a law firm owner stops guessing and starts looking at the numbers. Nicole and Warren share how they discovered missed opportunities inside their intake process, why their turnover problem was really a systems problem, and how adding stronger sales leadership helped their firm move from frustration to measurable growth. They also discuss the role of a sales manager, the importance of better onboarding, the challenge of hiring and training intake staff, and why non-attorney salespeople can help attorneys get out of the consult room and back into legal work. In this episode, you will hear: How small law firm owners can find missed revenue inside their intake process Why your law firm intake team may need a sales manager, not just more staff Why missed calls and weak follow-up can quietly…
People in this episode
Host: Richard James
Guests: Nicole Lavallee, Warren
Topics covered
- intake process
- law firm management
- sales leadership
- revenue growth
- staff training
Keywords
- intake process
- law firm
- sales manager
- revenue
- onboarding
- staff training
- consultations
Mentioned in this episode
Organizations: Your Practice Mastered, law firm
More episodes of Your Practice Mastered
- Attorney Grows Law Firm Income by 155% Even After 1/3 of Staff Left · May 29, 2026 · 16 min
- How this Attorney 2x His Law Firm by Removing Himself From Intake and Consults · May 22, 2026 · 15 min
- Small Changes Grew Yearly Law Firm Profit by 398% · May 15, 2026 · 14 min
- Is Your Law Firm Dependent on Digital Marketing? · May 8, 2026 · 11 min
- Financial Mistakes Every Law Firm Owner Makes With their Team · May 1, 2026 · 17 min
- Do’s and Don’ts, Law Firm Management · April 24, 2026 · 15 min
Explore listener stats, chart rankings, contacts and more on the Your Practice Mastered podcast page.