Service Matters: Lead With Excellence

About this episode

This episode discusses the importance of service excellence and how to implement it in organizations.

According to Dr. Reggie Todd, the guest in this episode, “Service excellence is critical because it directly shapes the experiences people have with an organization.” The truth is that service matters, and service excellence is an all day, every day, all-in proposition. What does it mean to have great customer service? What does service excellence entail? How can you build service excellence practices in your organization? These are questions addressed in this episode. Join Dr. Janet Pi...

People in this episode

Host: Dr. Janet Pi...

Guest: Dr. Reggie Todd

Topics covered

• service excellence
• customer service
• organizational practices
• leadership
• experience

Keywords

• service excellence
• customer service
• organizational practices
• leadership
• experience

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