Ep # 190: How to Catch a Bad-Fit Customer Before They Churn ft. Andrew Loomis (VP of Customer Success, Sisense)
About this episode
Adil Saleh interviews Andrew Loomis about strategies for customer success in an AI-driven market.
In this episode of Across The Funnel, Adil Saleh sits down with Andrew Loomis , VP of Customer Success at Sisense , to explore how customer success leaders can rethink post-sales execution in an AI-shaped market. Andrew shares why CS teams need to move beyond cadence-based motions and focus more sharply on customer outcomes, predictive health scoring, onboarding risk, and multi-stakeholder alignment. He also breaks down how Sisense is using AI internally, why product expertise is becoming non-negotiable for CSMs, and how disciplined contracts can protect expansion while reducing churn risk.
More episodes of Across the Funnel
- Ep # 191: How A Non-Coder Replaced An Entire Product Team With One Agent ft. Mathias Biilmann (CEO, Netlify)
- Ep # 189: Why Post-Sales Messaging Matters More Than Launch Messaging ft. Fahad Aziz (Founder and CEO, PuppyDog)
- Ep # 188: The AI Metric Founders Should Stop Bragging About ft. Jeppe Schytte-Hansen (CEO & Co-Founder, Omnidocs)
- Ep # 187: 97% Trial-to-Paid, 21-Day Sales Cycles, and the New SaaS ROI Bar ft. Sara Wyman (CEO, Stackpack)
- Ep # 186: Why Land and Expand Breaks Without Post Sales Discipline ft. Paige Tyrell (Chief Growth Officer & Co-Founder, Prefixbox AI)
- Ep # 185: How Stronger Handoffs Create Better Retention Outcomes ft. Kelly McGuire (VP of Customer Success, Everstage)
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