Winning with service: Insights from the frontlines of agent success

About this episode

This episode discusses North American's new service roadmap and digital tools aimed at enhancing agent success.

North American is raising the bar on service and technology, and in the latest episode of Annuity Chat with North American, you’ll hear exactly how. Mike Pietig, Senior VP of Shared Services, and Lonny Koehlmoos, AVP of Business Intelligence, share a bold new service roadmap and practical digital tools built with your success in mind.

People in this episode

Guests: Mike Pietig, Lonny Koehlmoos

Topics covered

• service
• technology
• agent success
• digital tools
• business intelligence

Keywords

• service roadmap
• digital tools
• agent success
• business intelligence
• North American

Mentioned in this episode

Organizations: North American Company for Life and Health Insurance

More episodes of Annuity Chat with North American

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• What the latest Fiduciary Rule means for your business · May 27, 2026 · 14 min
• Speaking the language of trust: Why language access matters in client conversations · April 14, 2026 · 11 min
• The Growth Mindset that separates top producers with Kelly McDonald · March 27, 2026 · 28 min
• Leading the conversation: Meet the new voice of Annuity Chat · February 24, 2026 · 12 min
• How we’re NACcelerating into 2026 · December 8, 2025 · 26 min