The #1 Reason Dealers Lose Customers (It's Not What You Think)

About this episode

Tom Kondrat discusses the real reasons behind customer defection in the automotive retail sector, challenging the common belief that price is the main factor.

Send us Fan Mail Most dealers think they’re losing on price—but the real reason customers walk away is far more human (and far more fixable). Tom Kondrat, Advanced Analytics Director at Urban Science, joins Auto Collabs to unpack one of the most misund...

People in this episode

Guest: Tom Kondrat

Topics covered

• customer defection
• retail automotive
• sales data
• post-purchase surveys
• price perception

Keywords

• customer loss
• automotive industry
• analytics
• consumer behavior
• dealerships

Mentioned in this episode

Organizations: Urban Science

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