Ep210: Resilience at Machine Speed - PagerDuty's Path to Autonomous Operations

About this episode

Rukmini Reddy discusses the complexities AI introduces to software operations and the importance of operational resilience for success.

PagerDuty SVP Rukmini Reddy explains why AI is making software operations exponentially more complex — and why the companies that learn and recover fastest will be the ones that win. Topics Include: PagerDuty powers critical digital operations for enterprises and AI-native companies. Founded by early AWS employees who experienced always-on system failures firsthand. The platform evolved from simple alerting into a full operational intelligence platform. Complexity exploded with microservices, cloud-native infrastructure, and multi-cloud environments. Reliability must be a core value — not an operational afterthought. PagerDuty's culture champions the customer above everything else. Employee recognition extends beyond sales to celebrate the whole business. AI is accelerating software creation but making operations far more complex. AI fails differently — silently, unpredictably, with a much larger blast radius. Enterprises should leverage their operational history as a competitive AI asset. AI-native companies must build operational resilience early, not bolt it on later. The winners won't build fastest — they'll learn and recover fastest. Participants: Rukmini Reddy – Senior Vice…

People in this episode

Guest: Rukmini Reddy

Topics covered

• AI in software operations
• operational resilience
• digital operations
• microservices
• cloud-native infrastructure
• customer-centric culture

Keywords

• AI
• software operations
• PagerDuty
• operational intelligence
• cloud-native
• microservices
• resilience
• digital operations

Mentioned in this episode

Organizations: PagerDuty, Amazon Web Services, AWS

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