Building Trust and Member Engagement in Medicare Advantage with Garfield Collins
About this episode
Garfield Collins discusses balancing affordability with member engagement in Medicare Advantage at the Becker’s Spring 2026 Payer Issues Roundtable.
This episode recorded live at the Becker’s Spring 2026 Payer Issues Roundtable features Garfield Collins, Co-Founder and Chief Administrative and Partnership Officer, Zing Health. Garfield shares how Zing Health is balancing affordability with high-touch member engagement, leveraging technology and AI to support chronically ill populations, simplify care navigation, and build long-term trust with members. In collaboration with Hippocratic AI .
More episodes of Becker’s Payer Issues Podcast
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- Sharon Williams on Member Experience, Healthcare Access, and Smarter Payer Technology
- Rethinking Risk Adjustment and Payer Provider Alignment in Value-Based Care
- Rethinking Health Plan Design Through Access, AI, and Preventive Care with Adam Park
- AI, Interoperability, and Member Experience in Modern Payer Operations with Cara Wahmann
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