About this episode

This episode discusses a framework for handling difficult conversations in coaching to improve outcomes.

This episode breaks down why hard conversations often go poorly in coaching and how to handle them with clarity, calm, and consistency. Rob and Dustin outline a simple, repeatable framework that works with today’s athletes and staff. Key Ideas • The 10–90 Rule: The first 10% of a hard conversation determines 90% of the outcome. How you start matters most. • Why these conversations matter: Most athletes have low reps in real conflict. Avoidance and emotional escalation are common. Coaches who handle conflict well build trust and stability. The Six Steps 1. Invite — don’t ambush Set a clear time, place, and purpose. Avoid vague “we need to talk” messages. 2. Identify the issue Name the problem and stick to it. Don’t drift into personal attacks. 3. Inform the process Set simple ground rules: listen first, ask clarifying questions, work toward next steps. 4. Listen to understand Not to win. Let the other person fully empty the tank. 5. Give back Acknowledge the kernel of truth. Take the low seat when appropriate; it strengthens trust. 6. Take action Agree on next steps and walk out aligned. Clarity and unity matter. Summary Consistent structure + emotional regulation = better…

People in this episode

Host: Dr. Rob Ramseyer

Guest: Dustin

Topics covered

• difficult conversations
• coaching
• communication
• trust building
• conflict resolution

Keywords

• hard conversations
• 10-90 Rule
• coaching framework
• emotional regulation
• team building

More episodes of Beyond Coaching: An Impactful Coaching Project Podcast

• Lonely at the Top: Identity, Success, and the Cost of Chasing It with Matt Moberg and Mike Jaderston · April 20, 2026 · 48 min
• Podcast Short: Holding Two Truths · April 13, 2026 · 10 min
• From Punishment to Pride: Rethinking Conditioning in Sport with Bruce Brown · March 30, 2026 · 32 min
• Dr. Lisa Riegel: Compliance Isn’t Commitment—Coaching the Brain for Lasting Buy-In · March 16, 2026 · 36 min
• Competing Without Losing the Person with Russell Smelley · February 16, 2026 · 31 min
• Youth Sports, Parents, and Fixing a Broken System (Part 2 with Shaun Reid) · February 2, 2026 · 35 min

Explore listener stats, chart rankings, contacts and more on the Beyond Coaching: An Impactful Coaching Project Podcast podcast page.