680: The Soft Skills That Separate the Top 1%

About this episode

Kati and Kellie discuss the essential soft skills that distinguish top salon professionals and leaders.

In this episode, Kati sits down with Kellie Johnson to explore the soft skills that truly separate top-performing salon professionals and leaders. From confidence and happiness as learned skills to building trust, integrity, and emotional intelligence within teams, Kellie shares actionable strategies to elevate culture and client experience. They also dive into real-world lessons on hiring, training, and leading through change in today's evolving salon landscape. If you want to strengthen your leadership and create deeper client connections, this is a must-listen conversation. WATCH ON YOUTUBE: https://youtu.be/0NyGIeUIdi8 GET MY BOOK! From First Date to Forever; How to Market Like A Matchmaker: https://joinmya.com/from-first-date-to-forever-book POWERED BY: JOIN mya! joinmya.com FOLLOW ELAN HAIR STUDIO Instagram: https://www.instagram.com/elanhairstudio/ Kellie's Podcasts with us! Click Here LET'S CONNECT! BTT Instagram: https://www.instagram.com/beyondthetechnique MYA Instagram: https://www.instagram.com/join_mya/ FOLLOW KATI WHITLEDGE Instagram: https://www.instagram.com/katiwhitledge/ Get my favorite bio-hacking products: CLICK HERE SPONSORS Join the PBA…

People in this episode

Host: Kati Whitledge

Guest: Kellie Johnson

Topics covered

• soft skills
• leadership
• client experience
• salon professionals
• team culture
• emotional intelligence

Keywords

• soft skills
• leadership
• client connections
• emotional intelligence
• salon industry
• team building

Sponsors

JOIN mya

Mentioned in this episode

Organizations: PBA

Books & works: From First Date to Forever; How to Market Like A Matchmaker

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