About this episode

Jack Henderson discusses the challenges faced by buyers agencies in Australia and the economic factors affecting their profitability.

Jack Henderson breaks down the unit economics of a buyers agency out loud, and explains why most of the industry is quietly struggling: a client worth 80,000 dollars over four purchases still only pays you 20,000 today, and it takes three years to collect the rest.Jack Henderson is the founder of Henderson, a national buyers agency with around 120 staff across the group.What you will learn:- Why lifetime value does not save you if the cash arrives over three years- How rising acquisition costs have broken the volume buyers agency model, on his own numbers- Why he rebuilt around something hard to replicate rather than competing on price- The real stress of finding 1.4 million to settle in two weeks- Why people he knows are leaving for Singapore and Thailand, and the tax logic behind itChapters00:00 Why he thinks the country has swung too far one way05:52 Finding 1.4 million in a fortnight for a settlement he did not see coming11:02 The actual day: quarter to five, gym at 5:30, in the office by 814:49 Buying the degrees instead of going and doing them18:21 When the cost to book a call went from 200 dollars to 1,20023:21 What a five percent management fee can actually afford to…

People in this episode

Host: Daniel Beardall

Guest: Jack Henderson

Topics covered

• unit economics
• buyers agency
• lifetime value
• acquisition costs
• real estate
• immigration
• financial stress

Keywords

• buyers agency
• unit economics
• lifetime value
• acquisition costs
• real estate
• immigration
• financial stress
• Australia
• Singapore
• Thailand

Mentioned in this episode

Organizations: Henderson

Places: Australia, Singapore, Thailand

More episodes of Bothsides Podcast

• How to Actually Get Rich In Your 20-30s - Josh Morrissey #154 · September 7, 2026 · 1h 53m
• How to Build Wealth In Australia While Prices Keep Falling - No BS Property Show #3 · September 3, 2026 · 1h 27m
• 10 Lessons From Interviewing 8 & 9-Figure Founders · August 31, 2026 · 32 min
• Teal: How To Master Your Mind, Know Your Worth & Become Successful - #153 · August 25, 2026 · 1h 44m
• Property Masterclass: The Most Valuable 90 Minutes For Any Buyer in 2026 - No BS Property Show #2 · August 17, 2026 · 1h 37m
• Commando Steve: What The Army Taught Me About Winning At Life - #152 · August 10, 2026 · 2h 8m

Explore listener stats, chart rankings, contacts and more on the Bothsides Podcast podcast page.