How To Run Successful Pub Even Though It's Harderer Now Than Ever

About this episode

The episode features Bex and Sarah discussing their successful pub management strategies and the importance of staff happiness in hospitality.

In this episode, we sit down with Bex and Sarah , founders of Makers of Hospitality , to talk about how they turned The Wildmoor Oak into one of the most popular pubs around, known for outstanding home-cooked food, legendary Sunday roasts, and genuinely warm service. With a kitchen led by a Pete Jackson of Michelin-starred carters fame, quality is a given — but what really sets The Wildmoor apart is how the team is treated. Bex and Sarah believe in Will Guidara’s “unreasonable hospitality” philosophy: look after your staff properly, and they’ll look after your guests even better. We talk about: How The Wildmoor Oak was opened and what it took to get it right Why staff happiness directly impacts food, service, and atmosphere What “unreasonable hospitality” looks like in a real country pub Lessons any pub, café, or restaurant owner can take from their approach Their ambitions to open more venues and build a values-led pub group Whether you love great pubs, care about hospitality culture, or are thinking about opening your own place one day, this conversation is packed with honest insight and practical lessons. Pull up a chair — this one’s worth your time. Follow- Makers O…

People in this episode

Guests: Bex, Sarah

Topics covered

• hospitality
• pub management
• staff happiness
• unreasonable hospitality
• food quality
• restaurant culture

Keywords

• pub
• hospitality
• staff happiness
• food quality
• Sunday roasts
• restaurant management
• Makers of Hospitality

Mentioned in this episode

Organizations: Makers of Hospitality

Places: The Wildmoor Oak