About this episode

This episode explores how charities are adapting their service delivery in a challenging financial landscape by leveraging digital tools and engaging with service users in innovative ways.

Charities are mission-led organisations, with service delivery at their core. They help to uphold society with vastly ranging activities such as personal care, advice, research, advocacy, care for animals, environmental protection, community and cultural activities, religious events, and so much more. But too often, the conditions that charities work within can get in the way. Recent years have financially squeezed charities, putting pressure on the services they deliver, and harming the communities who use them. Working to achieve their ideals with limited time can also leave charities tied to traditional ways of operating, lacking the opportunity to overhaul their approach to be more effective, efficient, and empowering to those who use services. In this podcast, we explore how charities are making the best of the current service delivery landscape, improving services with digital, and engaging with service users in new ways. Have your say! Take our Reimagining Services survey: https://charitydigital.org.uk/topics/reimagining-services-take-our-survey-11931

People in this episode

Host: Charity Digital Podcast

Topics covered

• digital service delivery
• charity operations
• community engagement
• digital transformation
• service improvement

Keywords

• charities
• service delivery
• digital tools
• community services
• operational efficiency

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