150: Digital inclusion: What we know in 2025

150: Digital inclusion: What we know in 2025

From Charity Digital Podcast by Charity Digital Podcast

March 25, 2025 · 36 min

About this episode

This episode explores the challenges and insights regarding digital inclusion in the charity sector as of 2025.

We know that digital technology can be transformative in helping charities achieve their goals, whether it’s reaching new supporters or delivering more services. But there remain challenges around how inclusive digital technology is, with millions of people in the UK unable to get online. This is a particular issue for the charity sector, whose purpose is reaching as many people as possible, from supporters to beneficiaries. Indeed, our report, Digital inclusion in the UK charity sector, revealed that 82% of charities are concerned about digital inclusion, with more than half finding it difficult to reach service users due to problems with digital technology. In 2024, we launched a digital inclusion campaign to help address these problems. In this podcast, we explore what we’ve learned about digital inclusion as part of our campaign, sharing insights from our report and from working closely with charities engaged in tackling the issue. Join us as we discover more about charity attitudes towards digital inclusion and what they can do to prioritise it in the future. Useful resources: Dr Emma Stone: AI shifts the goalposts of digital inclusion Digital Inclusion Hub

People in this episode

Host: Charity Digital Podcast

Topics covered

  • digital inclusion
  • charity sector
  • technology challenges
  • supporters
  • service users
  • campaign insights

Keywords

  • digital technology
  • charities
  • inclusion
  • supporters
  • beneficiaries
  • campaign
  • report
  • UK charity sector

Mentioned in this episode

Organizations: Digital Inclusion Hub

Places: UK

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