How to Transform Government Services Through Customer Experience Leadership With Martha Dorris

About this episode

Martha Dorris discusses her experience in transforming government services through customer experience leadership and building a trusted advisory business.

Look into the "3 Ways to Generate Leads With Your Podcast" E-book for free here on our website! ( https://ghapodcast.com ) Want to solve Branding and Lead-Gen for good for your B2B Business? Download our Completed Playbook for FREE: https://ghapodcast.com/b2b-podcasting-secrets-pod ********************************************************************** Martha Dorris has spent her career helping government organizations modernize the way they serve people. During her leadership tenure at GSA, she helped pioneer some of the federal government’s earliest digital service and customer experience initiatives, laying the groundwork for many of today’s citizen-focused government programs. After leaving government, she founded Dorris Consulting International to help agencies and private-sector firms navigate customer experience, digital transformation, and service delivery modernization. Alongside her consulting work, she created the Service to the Citizen Awards, recognizing hundreds of public and private-sector leaders improving government services across the country. This conversation goes beyond government transformation. Martha shares what it takes to build a trusted advisory business…

People in this episode

Host: GHA Marketing

Guest: Martha Dorris

Topics covered

• government transformation
• customer experience
• digital transformation
• service delivery modernization
• B2B business
• lead generation

Keywords

• government services
• customer experience leadership
• digital service
• B2B marketing
• lead generation
• consulting
• service delivery

Mentioned in this episode

Organizations: GSA, Dorris Consulting International, Service to the Citizen Awards

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