51. Moving People, Not Just Furniture: Larry O’Toole and the Gentle Giant Way

About this episode

David Friedman interviews Larry O'Toole about his journey and the culture at Gentle Giant Moving Company.

In this episode of Culture Architects, David Friedman interviews Larry O'Toole, founder of Gentle Giant Moving Company. They discuss Larry's journey from engineer to entrepreneur, the unique culture he has built within his company, and the importance of hiring the right people. Larry shares insights on creating a positive customer experience, establishing core values, and the challenges of the moving industry. He emphasizes the significance of empathy in customer service and the need for intentionality in leadership and training. The conversation concludes with Larry's thoughts on sustaining a positive work environment and the future of Gentle Giant.

People in this episode

Host: David J. Friedman

Guest: Larry O'Toole

Topics covered

• entrepreneurship
• company culture
• customer experience
• leadership
• hiring

Keywords

• moving industry
• empathy
• core values
• intentionality
• positive work environment

Mentioned in this episode

Organizations: Gentle Giant Moving Company

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