127. AI Won't Replace You as a CSM (But It Does Raise the Bar) - with Dan Ennis!
About this episode
The episode discusses how AI is transforming the role of Customer Success Managers and what skills are now essential in the job market.
AI is not coming for your Customer Success job, but it is changing what great CSMs look like. In this conversation with Dan Ennis, Senior Director of Customer Success at Workato, we unpack what hiring leaders are actually looking for in the age of AI and where most candidates are getting it wrong. You'll hear how AI is raising the bar for interviews, assignments, and day to day customer work, plus the biggest mistakes job seekers and CSMs are making when they rely too heavily on AI. We also get into who thrives in AI companies, who struggles, and why startup experience may matter more than ever. You'll walk away with a clearer understanding of how to use AI to become more effective without losing the skills that make you valuable. If you are ready to stop worrying about whether AI will replace you and start learning how to stay ahead of the curve, hit play and let's dive in. And if you feel like the bar keeps moving and you can't keep up with what hiring teams want, apply for coaching HERE and let my team help you land your next role. 00:08 – Why AI is raising the bar for Customer Success professionals 10:00 – What hiring managers can tell about you from the questions you ask…
People in this episode
Host: Carly Agar
Guest: Dan Ennis
Topics covered
- AI in Customer Success
- job interviews
- customer success management
- AI fluency
- hiring trends
- startup experience
Mentioned in this episode
Organizations: Workato
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