#73 Where should YOU focus as a CX Leader? The CX leadership energy matrix
About this episode
Nienke Bloem CCXP introduces the CX Leadership Energy Matrix, a tool for CX leaders to prioritize their time and energy effectively.
In this new episode of CX Leadership Talks Host Nienke Bloem CCXP introduces the CX Leadership Energy Matrix. A simple quadrant tool that helps you decide where to focus your time and energy as a CX leader. The model maps your activities based on two dimensions: business impact and personal energy. By looking at your work through this lens, you can make more strategic choices about where your leadership truly makes a difference. You’ll discover the four zones of the matrix, the Sweet Spot, the Playground, the Strategic Duty Zone, and the Energy Drain, and why managing your energy is just as important as managing your time. Click here to see the visual of the model Timestamped overview 00:00 Welcome to CX Leadership Talks and recording from Sydney02:00 Discovering the value–energy model from Taki Moore04:00 The reality of CX leadership: endless improvement opportunities07:30 Why leadership energy matters more than working longer hours08:00 Research insights from Harvard Business Review on energy management11:00 Introducing the CX Leadership Energy Matrix13:00 The CX Leadership Sweet Spot: high value and high energy16:00 The CX Playground: high energy but limited…
People in this episode
Host: Nienke Bloem CCXP
Topics covered
- CX leadership
- energy management
- strategic focus
- leadership matrix
- business impact
Mentioned in this episode
Organizations: Harvard Business Review
More episodes of CX Leadership Talks
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- #75 What it really takes to win four International CX Awards | CX leadership insights with Irene van Hoorn, CCXP
- #74 The Secret to Leading in CX (and yes, it has everything to do with you)
- #72 Imposter syndrome in CX: The five hidden patterns to beat
- #71 The CX Leader as message architect
- #70 Making CX technology work: Insights from James O'Connor on strategy and leadership
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