About this episode

Julie explores how triage questions can enhance patient connection and rapport before they arrive at the dental office.

Triage questions aren't just a clinical tool, they're one of the most powerful rapport builders your reception team has. In this episode, Julie explores how asking the right questions, with the right warmth, can make every patient feel genuinely heard and cared for before they've even walked through the door. Julie covers triage questions for both urgent and routine appointments, why matching a patient's energy matters, and simple, practical habits your reception team can start using straight...

People in this episode

Host: Julie Parker

Topics covered

• triage questions
• patient connection
• reception team
• rapport building
• appointment scheduling

Keywords

• triage questions
• patient care
• reception team
• rapport building
• appointment types

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