Dental Business Mastery Podcast

Guest: Dr Ryan Hungate, Chief Clinical and Strategy Officer at Henry Schein One From designing Apple's in-store customer experience during the launch of the original iPhone, to building and selling a dental patient engagement company, to now shaping the technology behind Dentrix, Dentrix Ascend and Dentally, Dr Ryan Hungate has one of the most unusual paths in dentistry. In this episode, Julie sits down with Ryan to talk about what AI actually means for dental practices right now, not in some...

Rochelle Fisher of Dental Assisting and Beyond joins Julie to talk about the thing that makes or breaks a dental practice, communication between dentists and their dental assistants. They share the surprising places they each learned to give and receive feedback well (a yoga studio and Toastmasters), why so many practices avoid the small conversations that would make everything easier, and one simple question that can completely change how feedback lands. Keep an ear out for part two, where R...

Julie shares a story from her early days as a practice owner, a performance conversation she was so worried about getting wrong that she completely softened the message and the team member walked away thinking she'd just been praised, and uses it to explore the difference between being nice and being kind, drawing on Kim Scott's Radical Candor to explain why niceness prioritises comfort while kindness prioritises growth, and why avoiding hard conversations doesn't protect anyone, it just dela...

In this episode, I speak with business alignment coach and NLP master trainer Toni Everard about uncovering and overcoming the beliefs that limit personal and professional growth. We explore how purpose can be found in everyday curiosity and service, why rejection is more about the other person than about you, and how reframing sales as service can transform patient communication in dental practices. Toni shares practical insights on handling patient objections, presenting treatme...

In this episode, Aaron Kelly address a common misconception in dental practices: the belief that floors require frequent strip-and-seal treatments to remain clean and presentable. Aaron explains that, in reality, many dental floors don’t need such harsh and costly procedures but instead benefit greatly from a professional deep clean. Beyond infection control, Julie and Aaron discuss how clean, well-maintained flooring plays a crucial role in the image a practice projects to both new and exist...