Why Patients Say No (Even When You’re Right)

About this episode

This episode discusses the importance of building rapport with patients to improve case acceptance in dental practices.

The difference between associates producing $8K a day versus $1.4K a day? It has nothing to do with clinical skill. In this episode, the DPH coaches explain why building rapport with patients is the foundation of case acceptance. You'll learn how to coach your associates without pushing them away, a 2-minute exercise that makes patient conversations feel more natural, and how to work as a team to build trust before the doctor even walks in. Topics discussed: When associates don’t want to buil...

People in this episode

Host: Dr. Paul Etchison

Topics covered

• patient rapport
• case acceptance
• associate coaching
• team trust
• patient communication

Keywords

• patient communication
• case acceptance
• dental associates
• rapport building
• trust in dentistry

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