Communication After Catastrophe

About this episode

The episode discusses the importance of effective communication with patients and families after unexpected medical events, featuring Dr. Anthony Orsini's techniques for building rapport.

Welcome to Season 3 of Doctors and Litigation: The L Word! We start off with an update on the LEAP Course (Litigation Education and Performance) -- sign up from now through December 1, 2025 with coupon code LEAP100 and get $100 off. Now with up to 16 hours of Category 1 AMA CME Credits! https://www.doctorsandlitigation.com/LEAP/signup Our first conversation in Season 3 is with Dr. Anthony Orsini of The Orsini Way. Communication with patients or families after unexpected medical events is crucial, but most of us have no formal training in how to do it well. Compassionate and skilled conversations can pave the way for understanding and closure for families. However, when handled poorly or defensively, these conversations can create resentment, distrust, and anger, which can also make litigation more likely. What do patients and families want from us in these moments? What do we do with our body language? What happens if we cry? Can we show compassion by touch, on the hand or the shoulder? Why is this so difficult? Have we lost our humanity in the name of professionalism? Dr. Orsini has spent the last 25 years developing proven communication techniques that help doctors build…

People in this episode

Host: Gita Pensa MD

Guest: Dr. Anthony Orsini

Topics covered

• communication
• medical events
• patient relationships
• litigation
• compassionate care

Keywords

• communication
• litigation
• patient care
• CME credits
• compassion

Sponsors

LEAP Course

Mentioned in this episode

Organizations: The Orsini Way, LEAP Course

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