217. Building an Irresistible Brand: The Link Between Employee Engagement and Customer Service | Josh Bersin (Replay)
About this episode
Stacy Sherman and Josh Bersin discuss the connection between employee engagement and customer service, offering strategies for building a strong brand.
Are you struggling to engage your employees to consistently deliver customer excellence? Are company silos getting in your way of aligning teams and exceeding business goals? If yes, this episode will be incredibly valuable to you as host Stacy Sherman and renowned HR industry expert and author Josh Bersin unveil the secrets of the world's most enduring employee-focused organizations. You'll gain insights to foster a work environment that attracts and retains top talent. Likewise, you'll learn practical strategies and tactics for building an irresistible brand that starts with creating enjoyable employee experiences that fuel exceptional customer outcomes. Have a question or thoughts to share? Leave a voice message: https://www.speakpipe.com/StacySherman Learn more at DoingCXRight.com and subscribe to the newsletter for more actionable strategies.
More episodes of Doing Customer eXperience Right In The AI Era | Stacy Sherman
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- 218. How To Prove Customer Service Is Actually A Revenue Driver | Lisa Oswald
- 216. How to Serve Customers Faster, Better, and Smarter at Scale | Alvin Stokes
- 215. How to Orchestrate Better Customer Experiences with Agentic AI | Pierre Charchaflian
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