Ep 115: Humanizing the Hiring Experience and Earning Candidate Trust with Jerry Jao
About this episode
Jerry Jao discusses how Employ is transforming the hiring process through AI-driven solutions and addressing challenges like candidate fraud and bias.
Bob Pulver is joined by Jerry Jao, CEO of Employ, who brings a perspective shaped by years of building AI-driven consumer personalization before turning that lens on hiring. Jerry shares how he is restructuring Employ for greater agility, how Pillar's interview and screening companions are reducing friction for job seekers and recruiters alike, and why the surge in AI-assisted applications is complicating matching on both sides. He also addresses candidate fraud and deepfakes, and explains how Employ's IBM partnership helps reduce bias and hallucinations across nearly 100 million applications processed annually. Keywords Jerry Jao, Employ, Lever, JazzHR, Pillar, interview intelligence, screening companion, talent acquisition, candidate experience, AI bias, responsible AI, IBM, deepfakes, candidate fraud, AI literacy, two-sided marketplace, organizational design, hiring technology Takeaways Jerry's background in AI-powered personalization at Retention Science informs his approach at Employ, viewing both job seekers and hiring managers as people deserving a more thoughtful, personalized process Employ processed nearly 100 million applications last year, with some roles receiving…
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