Send This Message the Night Before Install and Keep Your Phone in Your Pocket All Day.
About this episode
The episode discusses effective communication with clients during installation day and managing their expectations.
Get in Touch! Send us a message. Install day. 8:31 AM. Your phone buzzes. Your client has been texting since the crew arrived at seven — excited updates, a photo of the gutted kitchen, a thumbs-up emoji. But this one is different. "Something looks off with the upper left corner. The doors look crooked? Is this normal? Should I be worried?" It's an overlay door before hinge adjustment. It always looks like that at this stage. You've seen it a hundred times. Completely normal. You type the expl...
People in this episode
Host: Brandy Lawson
Topics covered
- client communication
- installation day
- home improvement
- customer service
- project management
Keywords
- installation
- client messages
- home renovation
- communication
- project updates
More episodes of Elevated with Brandy Lawson
- Your New Project Manager Has the File. She Doesn't Have the Four Months
- You Drove 40 Minutes to Find a Part Sitting on Top of the Pile.
- Your Clients Want Their Kitchen Done by Thanksgiving. It's October 15th.
- Your Client Thinks You Disappeared. Here's How to Fix It Without More Work.
Explore listener stats, chart rankings, contacts and more on the Elevated with Brandy Lawson podcast page.