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Recent episodes
Your Clients Want Their Kitchen Done by Thanksgiving. It's October 15th.
Jun 24, 2026
4m 02s
Your Client Thinks You Disappeared. Here's How to Fix It Without More Work.
Jun 17, 2026
3m 48s
Your Team Got the Order Wrong. Here's Why It Keeps Happening.
Jun 10, 2026
3m 59s
The Cabinets Are In. Now the Client Wants Crown to the Ceiling
Jun 3, 2026
3m 40s
How to Respond to an Angry Client Email Without Saying Something You'll Regret
May 27, 2026
4m 04s
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| Date | Episode | Topics | Guests | Brands | Places | Keywords | Sponsor | Length | |
|---|---|---|---|---|---|---|---|---|---|
| 6/24/26 | Your Clients Want Their Kitchen Done by Thanksgiving. It's October 15th. | Get in Touch! Send us a message. They sit down across from you on a Wednesday afternoon. Nice couple. Genuinely excited. You go through everything — they love it. And then, right as you're wrapping up, the husband leans forward. "So — if we sign today, how fast can we move? We're thinking Thanksgiving." You glance at the calendar on your desk. October 15th. This isn't the first time you've heard this question. The renovation shows your clients watch make a real construction timeline invisible... | 4m 02s | ||||||
| 6/17/26 | Your Client Thinks You Disappeared. Here's How to Fix It Without More Work. | Get in Touch! Send us a message. Six weeks ago, you did everything right. Contract signed, deposit cleared, order placed. Somewhere in a factory in the Midwest, cabinet boxes are being built to the exact specs you and your client spent four months finalizing. You know that. The factory knows that. Your client does not. Or more accurately — they know it in their head. But in their gut, all they have is silence. And silence, after the largest purchase they've made in years, feels a lot like aba... | 3m 48s | ||||||
| 6/10/26 | Your Team Got the Order Wrong. Here's Why It Keeps Happening.✨ | team communicationorder accuracy+3 | — | brushed nickel pullsround knobs+1 | — | team order mistakesconstruction communication+3 | — | 3m 59s | |
| 6/3/26 | The Cabinets Are In. Now the Client Wants Crown to the Ceiling✨ | kitchen designclient expectations+3 | — | — | — | cabinetscrown molding+3 | — | 3m 40s | |
| 5/27/26 | How to Respond to an Angry Client Email Without Saying Something You'll Regret✨ | client communicationconflict resolution+3 | — | — | — | angry clientemail response+3 | — | 4m 04s | |
| 5/20/26 | Your Client Is on Hold While You Dig Through Four Notebooks. There's a Better Way.✨ | client communicationproject management+3 | — | garbage disposalswitch+2 | countertopbacksplash | client communicationproject management+3 | — | 4m 27s | |
| 5/13/26 | You Can't Read Your Own Job Site Notes. Here's What to Do Instead.✨ | job site notesconstruction+3 | — | — | — | job sitenotes+3 | — | 3m 28s | |
| 5/6/26 | When Clients Remember It Differently (And They're Not Lying)✨ | client communicationmisunderstandings+3 | — | — | — | client communicationmisunderstanding+3 | — | 3m 26s | |
| 4/29/26 | You're Home But Your Brain Is Still at the Office. Here's the Two-Minute Fix✨ | work-life balancemental presence+3 | — | — | — | workhome+3 | — | 3m 07s | |
| 4/22/26 | They Took Your Design to a Big Box Store. Here's Why It Keeps Happening.✨ | designclient relationships+3 | — | — | — | design theftclient dishonesty+3 | — | 3m 06s | |
Want analysis for the episodes below?Free for Pro Submit a request, we'll have your selected episodes analyzed within an hour. Free, at no cost to you, for Pro users. | |||||||||
| 4/15/26 | Why Writing Everything Down Is Costing You the Sale✨ | sales techniquescustomer communication+3 | — | — | — | salescustomer interaction+3 | — | 3m 06s | |
| 4/8/26 | How to Stop Getting Steamrolled by Contractors on the Job Site✨ | contractor negotiationsjob site challenges+3 | — | — | — | contractorsjob site+5 | — | 3m 25s | |
| 4/1/26 |  Why You Answer Client Texts on Sunday Night (And How to Finally Stop)✨ | client communicationwork-life balance+3 | — | — | — | client textsSunday night+3 | — | 3m 24s | |
| 3/25/26 |  Why Kitchen Designers Wake Up at 2 AM (And the System That Finally Lets You Sleep)✨ | kitchen designsleep+3 | — | — | — | kitchen designsleep issues+3 | — | 4m 24s | |
| 3/18/26 |  One habit to avoid the 2:14am Panic - Elevated Season 8✨ | business systemskitchen design+3 | — | Johnson | — | panickitchen design+5 | — | 1m 41s | |
| 9/15/25 | Future-Proof Your Design Business (Before Technology Leaves You Behind)✨ | software decisionsAI in business+3 | — | — | — | design businesssoftware choices+3 | — | 6m 39s | |
| 9/8/25 | AI is Coming for Your Design Business (Here's How to Get Ready)✨ | AI in designbusiness strategy+3 | — | — | — | AIdesign business+3 | — | 6m 18s | |
| 9/1/25 | Should You Upgrade or Ditch Your Software (The Framework That Actually Works) | Get in Touch! Send us a message. In this episode, we’re going to highlight one of the most stressful moments in business – that panicked realization that you have to change the software you’re using. But what if these moments of crisis could become opportunities for strategic decision-making instead? 📋 Get the AI Note-Taking Setup Guide — stop relying on memory and start building a searchable record of every client meeting: cabinetnotes.com 🔥 What's Your Sales Superpower? Take the free quiz... | 5m 55s | ||||||
| 8/25/25 | Stop Second-Guessing Your Design Software Choice (Chief Architect vs SketchUp vs 2020) | Get in Touch! Send us a message. In this episode we’re tackling one of most consequential software decisions in your business – your architecture design tools. This isn't about comparing feature lists or debating which platform is "best." We’ll look at how one cabinet dealer discovered that sticking with familiar software was costing them opportunities they didn't even know existed. 📋 Get the AI Note-Taking Setup Guide — stop relying on memory and start building a searchable record of every... | 5m 24s | ||||||
| 8/18/25 | How One Design Team Cut Their Email in Half (Google Workspace Case Study) | Get in Touch! Send us a message. If your team is drowning in project emails, frantically searching through threads for client answers, and watching designers become bottlenecks because all project knowledge lives in their inbox—you're not alone. Most design businesses assume the solution is better email management. Inbox zero strategies. Filters and folders. Maybe new email software. But one cabinet dealer discovered something different: reducing email by 30% had nothing to do with email soft... | 6m 06s | ||||||
| 8/11/25 | Why Your Client Management System Isn't Working (And What Actually Does) | Get in Touch! Send us a message. This particular firm had HubSpot CRM sitting in their business like an inherited food processor collecting dust on the counter - infinitely functional and woefully underused due to lack of expertise. 📋 Get the AI Note-Taking Setup Guide — stop relying on memory and start building a searchable record of every client meeting: cabinetnotes.com 🔥 What's Your Sales Superpower? Take the free quiz: fieryfx.com/superpower 🎤 Book Brandy Lawson to speak: brandylaws... | 5m 29s | ||||||
| 8/4/25 | Project Management Revolution: How the Right Software Scaled This Design Firm from 16 to 60 Projects | Get in Touch! Send us a message. A kitchen and bath design firm went from constant panic to actually sleeping at night. Not because they hired more people. Not because they reduced their project load. Not because they found magical software that did the work for them. They stopped waking up at 2 AM wondering if they'd ordered the wrong cabinet configuration. They stopped having the "I thought you were handling that" fights. They stopped losing client details in the gap between the showroom co... | 5m 38s | ||||||
| 7/28/25 | The Training Blueprint: How to Create Software Experts in Your Kitchen & Bath Business | Get in Touch! Send us a message. Hey there, welcome to Elevated! I'm Brandy Lawson, and today we're talking about the make-or-break element of software implementation that most businesses totally botch – training and support. 📋 Get the AI Note-Taking Setup Guide — stop relying on memory and start building a searchable record of every client meeting: cabinetnotes.com 🔥 What's Your Sales Superpower? Take the free quiz: fieryfx.com/superpower 🎤 Book Brandy Lawson to speak: brandylawson.com 📖 G... | 7m 23s | ||||||
| 7/21/25 | Win Your Team's Buy-In: How to Introduce New Software Without Resistance in Your Design Business | Get in Touch! Send us a message. You announce new software to your team. Instead of enthusiasm, you get eye rolls, passive resistance, and that special kind of silence that means "we're not on board." Here's the hard truth: Software implementation isn't a technical challenge. It's a human one. Your team isn't resisting the software—they're resisting the uncertainty, disruption, and fear of looking incompetent during transition. No fancy features or efficiency gains will overcome those very re... | 6m 38s | ||||||
| 7/14/25 | Software Implementation Success: Creating a Roadmap for Your Kitchen & Bath Design Business | Get in Touch! Send us a message. Welcome back to Elevated! I'm Brandy Lawson, and today we're talking about something that separates the software winners from the software victims in the kitchen and bath industry – implementation planning. 📋 Get the AI Note-Taking Setup Guide — stop relying on memory and start building a searchable record of every client meeting: cabinetnotes.com 🔥 What's Your Sales Superpower? Take the free quiz: fieryfx.com/superpower 🎤 Book Brandy Lawson to speak: brandy... | 7m 34s | ||||||
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