S2E1 – Chris Jansen: How to Standardise Systems Without Killing Culture
About this episode
Chris Jansen discusses how to scale a business while maintaining culture and customer experience.
Welcome back to the Emajin Golf Podcast: Beyond the 19th. In this episode, we sit down with Chris Jansen , Regional Leader at Kieser Australia, to explore what it really takes to scale a business while maintaining a consistent and personalised customer experience. Chris shares insights from leading a network of clinics with over 800 team members, discussing the balance between standardised systems and empowering teams to innovate locally . The conversation dives into leadership, culture, and why defining "what good looks like" is critical when growing a business across multiple locations. We also explore topics including: • How strong leadership shapes culture and performance • Why storytelling and company history matter when onboarding new team members • The concept of "running mates" and building strong internal support systems • How businesses can scale without losing the personal touch If you're a founder, leader, or business owner looking to grow your organisation while keeping your culture and customer experience strong, this episode offers practical insights you can apply straight away. 🎧 Tune in now to hear Chris' perspective on leadership, systems, and scaling a…
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