AI Speed Is the New Moat and the Fastest Company Wins
About this episode
Len Ward discusses the impact of AI on business models and the importance of speed in entrepreneurship.
Len Ward spent his early career on Wall Street, first as a stockbroker at Morgan Stanley and then through the equity training program at Credit Suisse First Boston. When a merger cut his role, he leaned into something he already knew about himself, that he was unemployable in the best sense, and started building his own businesses. An early high-end ticket e-commerce company taught him digital marketing the hard way, and the 2008 recession taught him how fast a market can vanish. That path led to Commexis, the AI consulting and product development firm where Len now leads the AI work. He walks through what he does for B2B manufacturing and service companies, starting with the least glamorous step of all, organizing the data, then installing what he calls listening devices, an AI chatbot on the site and one inside the team, so the right blueprint reveals itself. He explains why he sees AI as a shift in the business model itself, moving customers from search and retrieve to solve my problem, and why the fastest company is the one that wins. Len is candid about the parts most owners miss, from the change coming to marketing and brand, to the agent-to-agent world he thinks is closer…
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