188 - Can’t Close the Sale? Why Your Product’s UX and Workflow Misalignment Are Killing Sales (Part 2)
About this episode
The episode discusses how misalignment in product UX and workflow can hinder sales, emphasizing the importance of Flow-of-Work Alignment (FOWA).
I’m continuing my exploration of a hard truth many leaders of analytics software companies run into: deals don’t stall because the tech is weak. Instead, they stall because prospects can’t see the value soon enough or the risk of changing the status quo is too high. This is often a product problem, not a sales one, and obtaining Flow-of-Work Alignment (FOWA) may help you start closing more evals and deals. So what is FOWA? The idea is simple, but demanding: stop showcasing features and start designing experiences that fit into how customers already do their work, create value, and add delight when your product is added into the loop. Getting to FOWA means tailoring demos with realistic, industry-specific data, reducing mental translation, and minimizing behavior change. In this scenario, improvements become small, testable bets tied to outcomes, not feature checklists. UX and usability are not cosmetic; they should shape trust, adoption, and buyability. When prospects can clearly see themselves succeeding with your product, value feels obvious, evals progress, and deals close. Highlights/ Skip to: Steps to implementing Flow-of-Work Alignment (FOWA): Tailor your demo or POC to map…
People in this episode
Host: Brian T. O’Neill
Mentioned in this episode
Organizations: Designing for Analytics
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- 186 - Why Powerful AI & Analytics Products Feel Useless to Buyers
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