AWP: Capture Rate Reflection: Preparing the Team Before the Patient Arrives

AWP: Capture Rate Reflection: Preparing the Team Before the Patient Arrives

From EyeCode Media by Christopher Wolfe, OD, FAAO, Dipl. ABO

May 6, 2026 · 54 min · Episode 502

About this episode

Aaron and Mikaela discuss strategies to improve capture rates in eye care practices through team preparation and communication.

"Aaron is joined by Mikaela Bolding of Maple Valley Eye Care to discuss how her team increased capture rate from 46% to 60% through intentional preparation, patient color coding, face sheets, team communication, and daily goals. They break down how small systems, consistent language, and patient education can help practices better serve patients while improving optical performance. Check out the article in Review of Optometric Business: https://reviewob.com/second-pair-sales-start-in-the-exam-room-3-strategies-to-boost-conversions/ Connect with Mikaela:email: mikaelao@maplevalleyeyecare.comlinkedin: www.linkedin.com/in/mikaela-bolding-b365b2196Instagram: @maplevalleyeyecare or @mikaela_bolding ---------------------- Go to MacuHealth.com and use the coupon code PODCAST2024 at checkout for special discounts Let's Connect! Follow and join the conversation! Instagram: @aaron_werner_vision

People in this episode

Host: Aaron

Guest: Mikaela Bolding

Topics covered

  • capture rate
  • team preparation
  • patient education
  • optical performance
  • communication strategies

Keywords

  • capture rate
  • patient education
  • optical performance
  • team communication
  • preparation strategies

Sponsors

MacuHealth

Mentioned in this episode

Organizations: Maple Valley Eye Care, Review of Optometric Business

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