Humans in the Loop: Why AI Can’t Replace Your Fraud Strategy

About this episode

Karisse Hendrick and Holly Sandberg discuss the importance of human expertise in fraud strategy amidst the rise of AI technologies.

In this episode of Fraudology , host Karisse Hendrick is joined by a guest she has been trying to bring back to the show for years: Holly Sandberg , a veteran leader in fraud operations, Americas Advisory Board at MRC and the former Director of Trust and Safety at Reverb. As the industry grapples with the rapid rise of Generative AI, Holly and Karisse cut through the "robot takeover" anxiety to provide a grounded, expert perspective on the future of fraud leadership. The conversation explores the evolving mechanics of AI in trust and safety , detailing why the "human element" remains the ultimate force multiplier for technical models. Holly shares why senior fraud leadership cannot be replaced by LLMs , noting that the critical "domain expertise" required to manage sophisticated fraud—and spot model drift —is not found in open-source data. We also explore the "hot topics" dominating the fraud landscape today: The AI Visibility Strategy: Why volunteering for AI steering committees and working cross-functionally is the best way to prove your indispensability to leadership. Hallucinations and Data Gaps: A deep dive into the "bias toward certainty" in AI, featuring a hilarious yet…

People in this episode

Host: Karisse Hendrick

Guest: Holly Sandberg

Topics covered

• AI in fraud strategy
• human element in fraud operations
• career resilience
• trust and safety
• Generative AI
• fraud leadership

Keywords

• fraud strategy
• AI
• trust and safety
• career resilience
• Generative AI
• domain expertise
• model drift

Mentioned in this episode

Organizations: MRC, Reverb

More episodes of Fraudology Podcast with Karisse Hendrick

• Beyond the Whack-a-Mole: Systemic Change & the War on Fraud Ecosystems · June 9, 2026 · 37 min
• Devious Gift Card Scams, AI Weaknesses in Major Banks, & The Scaled Threat to Community Lenders · June 2, 2026 · 37 min
• The Fall of Crypto ATMs: Bankruptcies, AI Acceleration, and the "Scam Formula" · May 26, 2026 · 47 min
• AI Hallucinations & Mastercard’s New Scam Thresholds · May 19, 2026 · 30 min
• The Strategic Human Firewall: Why Trust is the Greatest Vulnerability in an AI Era · May 12, 2026 · 55 min
• Scam Centers, Agentic Commerce Liability, and the Fraud Leadership Crisis · April 28, 2026 · 40 min