Fraudology Podcast with Karisse Hendrick

In this episode of Fraudology, Karisse Hendrick sits down with Hailey Windham, Community Lead for Banking at Sardine and host of the Fraud Forward podcast. Hailey shares her journey transitioning from a practitioner at community financial institutions to the vendor side, focusing entirely on providing practical, operational insights for credit unions and community bank fraud teams.The conversation explores the highly anticipated June 2026 updated guidance from FinCEN regarding Section 314B of the USA Patriot Act. Hailey breaks down how this new fact sheet eliminates long-standing confusion and regulatory fears, giving financial institutions a robust legal framework to safely share information and collaborate under a liability safe harbor.We also explore the "hot topics" dominating the banking fraud landscape today:Fraud Explicitly in Scope: How the new guidance expands past narrow money laundering limits to formally include computer fraud and scams targeting individuals, organizations, or governments.Reasonable Suspicion vs. Certainty: Why teams no longer need a fully completed investigation or total certainty before sharing data, making early sharing on incomplete information permissible.Real-Time Data Transmission: The protocol shifts allowing financial institutions to share verbal alerts, video surveillance footage, IP addresses, and attempted transactions in real time.The Power of Associations: How non-bank compliance providers and industry trade groups can now legally organize 314B associations so smaller institutions don't have to fight fraud alone.Additionally, Hailey dives into the preliminary insights from the industry’s first practitioner-built benchmarking survey for community banks and credit unions under $10 billion. We examine the systemic issues keeping banking fraud fighters up at night, from rigid legacy core system limitations to the immense pressures of tackling an exponential surge in social engineering scams with limited resources.Connect with Hailey Windham

Fraudology is presented by Sardine. Request a 1:1 product demo at sardine.ai In this solo episode, Karisse Hendrick checks in from a hotel room in San Diego at the Merchant Advisory Group (MAG) conference to share urgent intelligence from the front lines of e-commerce fraud before the full chaos of conference season begins. First, Karisse explores two sophisticated new fraud trends that are leaving even seasoned investigators scratching their heads. She breaks down the rise of the "Two-Victim ATO," a unique spin on account takeover where fraudsters leverage the "legacy" and trust of an active account to bypass security, only to hit it with a completely different person's stolen credit card. Then, she dives into a high-tech trend hitting digital gift card retailers: Malware-driven session hijacking. Karisse discusses how fraudsters "piggyback" on a legitimate customer's active session and device to commit a second, high-value theft—making it nearly impossible for traditional fraud systems to flag as a separate entity.Later in the episode, Karisse discusses the "scary" new frontier of Agentic AI. She shares insights from recent tests by major retailers showing that autonomous shopping bots are beginning to make purchases that are currently indistinguishable from human behavior, creating a massive "Know Your Agent" (KYA) challenge for the industry.In this episode, we discuss:The Two-Victim ATO: Why fraudsters are adding new payment methods to active, high-history accounts instead of just using cards on file.Session Hijacking & Malware: How bad actors are using VPNs and malware to "replay" or continue a legitimate customer's session to buy high-value gift cards. Agentic AI & KYA: The difficulty in identifying AI-initiated transactions and why current device ID technology can't tell the difference between a human and a bot.Upcoming Events: Details on the Merchant Advisory Group, and the first annual Merchant Fraud Alliance Conference in Chicago this October.Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Fraudology is presented by Sardine. Request a 1:1 product demo at sardine.ai In this episode of Fraudology, Karisse Hendrick welcomes back elite fraud fighter and Stratovera CEO Robert Capps to discuss the shifting power balance in the age of AI. Robert shares a fascinating "thought experiment" where he used Large Language Models (LLMs) to reverse engineer obfuscated JavaScript, proving that even non-technical attackers can now identify and dismantle complex front-end fraud tools in real-time.The conversation dives deep into the "Build vs. Buy" debate, with Robert cautioning organizations that the true cost of building internal tools isn't just the initial code—it's the ongoing "immune response" required to fight an AI-powered adversary that never sleeps. From the "radioactive decay" of legacy device ID to the necessity of designing "entropy" into system responses, this episode is a masterclass in modern fraud strategy.Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Fraudology is presented by Sardine. Request a 1:1 product demo at sardine.ai In this deep dive episode of Fraudology, Karisse Hendrick kicks off 2026 by unpacking the annual Fraud Predictions report. While the data was compiled alongside the "Fraud Compadres"—Frank McKenna, Mary Ann Miller, and Matt Vega—Karisse uses this episode to provide her unique merchant-side perspective and exclusive behind-the-scenes context.The episode centers on a terrifying new trend: Ghost Tapping. Karisse reveals an "inside story" from December 2025, where luxury retailers across major U.S. cities were hit by coordinated mule syndicates using sophisticated NFC relay software. She breaks down why this "card-present" fraud is a nightmare for banking liability and how it’s evolving at a staggering rate.Key segments include:Reflection on 2025: A look back at the "Year that Broke Our Trust," featuring a 3,000% surge in deepfake attacks and the rise of "scam states".Autonomous Fraud (Pig Butchering 2.0): How AI agents are replacing human victims in scam compounds to launch 50,000 attacks daily.The VAMP Program fallout: Why Karisse predicts a wave of "merchant refugees" as Visa’s new monitoring thresholds lead to mass terminations.Digital Arrest Scams: The brutal extortion tactic moving from India to the U.S. that uses deepfake law enforcement to "virtually arrest" victims.Tune in now to arm yourself with the latest intelligence on these autonomous threats and ensure your business is prepared for the high-speed fraud landscape of 2026.Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Fraudology is presented by Sardine. Request a 1:1 product demo at sardine.ai In the final new episode of 2025, Karisse Hendrick closes out the year with a solo fraud news roundup covering the latest trends impacting e-commerce, payments, and digital trust. The episode examines the FCC’s response to large-scale robocalls, the rapid evolution of smishing campaigns into rewards and tax-refund lures, and how fraudsters are using one-time passcodes to add stolen payment cards into mobile wallets.The discussion also explores new EU rules that increase liability for social platforms that fail to remove reported scams, plus the growing threat of bot-driven “professional refund fraud” and AI-manipulated damage claims—raising urgent questions about detection, evidence, and merchant risk workflows heading into 2026.Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.