About this episode

This episode discusses how to effectively scale a brokerage using SOPs, outsourcing, and applied AI while addressing common pitfalls in logistics AI tools.

Your brokerage doesn’t need more shiny tools. It needs systems that actually match the reality of freight operations. In this episode with the Togo crew, we break down why so many logistics AI tools fail, what automation actually works for brokers, and how SOPs, process mapping, and smarter staffing can help teams scale without sacrificing service. We also look ahead at the future of AI in freight brokerage, including data ownership, vendor lock-in, and why smaller brokerages that start build...

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