AI Isn’t Coming, It’s Already Here with Sterling Douglass of Chowly

AI Isn’t Coming, It’s Already Here with Sterling Douglass of Chowly

From Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates by Ovation

April 30, 2026 · 20 min

About this episode

Zack Oates discusses the rapid adoption of AI in the restaurant industry with Sterling Douglass of Chowly.

Send us Fan Mail Zack Oates sits down with Sterling Douglass of Chowly to talk about why AI adoption in restaurants is accelerating faster than any previous tech wave. After years of slow adoption across online ordering, POS, and delivery, operators are now leaning in and moving quickly. Zack and Sterling discuss: Why restaurants are embracing AI faster than past technology shifts How COVID changed the industry’s relationship with tech Practical ways to introduce AI into daily...

People in this episode

Host: Zack Oates

Guest: Sterling Douglass

Topics covered

  • AI in restaurants
  • technology adoption
  • COVID impact
  • restaurant operations
  • online ordering
  • POS systems

Keywords

  • AI
  • restaurants
  • technology
  • COVID
  • adoption
  • Chowly
  • online ordering
  • POS

Mentioned in this episode

Organizations: Chowly

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