About this episode

Zack Oates interviews David Cole about building a lasting restaurant brand in a competitive pizza market.

Send us Fan Mail Zack Oates sits down with David Cole of i Fratelli Pizza to talk about building a restaurant brand that lasts. With nearly four decades in the business, David shares what it takes to grow from a small family operation to a multi-location brand while staying consistent. Zack and David discuss: Why relationships are the foundation of any successful business How complaint recovery builds stronger customer loyalty The shift from phone orders to digital and third-p...

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