About this episode

The episode discusses modern outsourcing strategies and the evolving landscape of BPO and GBS with insights on geopolitics, friendshoring, and cultural alignment.

In this episode of the BSS World Podcast , I sit down with Grzegorz Baran from Transcom to discuss the shifting landscape of Business Process Outsourcing (BPO) and Global Business Services (GBS) . As we navigate 2026, the traditional model of focusing solely on FTE costs and facilities is no longer enough to ensure business stability. Key Insights from This Episode: Geopolitics & Risk: Why the "elephant in the room" can no longer be ignored. We explore how global conflicts and regional instabilities impact site selection and business continuity. The Rise of Friendshoring: Discover why companies are moving toward hybrid models and "friendshoring" to mitigate risks associated with single-location dependencies. Legal & Security Complexities: From the nuances of GDPR across different European borders to the necessity of cybersecurity certifications and penetration testing. Culture & Context: Why cultural alignment is crucial for Customer Experience (CX) and why certain processes are returning to Europe from traditional offshore hubs. The Polish Advantage: An analysis of why Poland and CEE remain powerhouses in the sector due to efficiency, high education standards, and…

People in this episode

Host: Wiktor Doktór

Guest: Grzegorz Baran

Topics covered

• Business Process Outsourcing
• Global Business Services
• Geopolitics
• Friendshoring
• Cultural Alignment
• Sustainability

Keywords

• outsourcing
• BPO
• GBS
• geopolitics
• friendshoring
• sustainability
• customer experience
• Poland
• cybersecurity

Mentioned in this episode

Organizations: Transcom

Places: Poland, CEE, Europe, Nordic, Germany

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