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From 10 epsHost
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Recent episodes
OWS26 in Chicago – we were there
May 7, 2026
18m 52s
Beyond the FTE - Modern Outsourcing Strategies
Apr 17, 2026
33m 49s
How does the history of GBS in Poland look like?
Feb 13, 2026
8m 04s
Employing foreigners with Foundever
Feb 2, 2026
45m 23s
Value vs Price with Maggi Dewedar
Jan 27, 2026
32m 24s
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| Date | Episode | Topics | Guests | Brands | Places | Keywords | Sponsor | Length | |
|---|---|---|---|---|---|---|---|---|---|
| 5/7/26 |  OWS26 in Chicago – we were there✨ | Global Business ServicesGlobal Capability Centers+4 | Marcin Grzegory | Invest in PomeraniaAmazon+2 | PolandGhana+1 | OWS26Chicago+7 | — | 18m 52s | |
| 4/17/26 |  Beyond the FTE - Modern Outsourcing Strategies✨ | Business Process OutsourcingGlobal Business Services+4 | Grzegorz Baran | Transcom | PolandCEE+3 | outsourcingBPO+7 | — | 33m 49s | |
| 2/13/26 |  How does the history of GBS in Poland look like?✨ | GBSBPO+3 | — | Good Morning BSS World | Poland | GBSBPO+5 | — | 8m 04s | |
| 2/2/26 |  Employing foreigners with Foundever✨ | employmentforeign workers+4 | Danuta OleśkiewiczManzura Sabzalieva+1 | Foundever | Poland | employmentforeigners+5 | — | 45m 23s | |
| 1/27/26 |  Value vs Price with Maggi Dewedar✨ | value vs priceoutsourcing+3 | Maggi Dewedar | enablePro Progressio Club | — | outsourcingvalue+3 | — | 32m 24s | |
| 1/22/26 |  2026 BPO and CX outlook with Peter Ryan✨ | BPOCX+3 | Peter Ryan | Ryan Strategic AdvisoryCX Outsourcers | Warsaw | BPOCX+3 | — | 25m 19s | |
| 1/7/26 |  Venezuela crisis, Colombian wages and AI - a reality check for LATAM BPO & GBS✨ | Venezuela crisisColombian wages+5 | Mauricio Velasquez | BPOGBS | VenezuelaColombia | VenezuelaColombia+8 | — | 42m 13s | |
| 1/5/26 |  What is Africa Federation of GBS Associations - RBGU✨ | Africa Federation of GBS Associationsbusiness services+3 | — | Africa Federation of GBS Associations | — | Africa FederationGBS Associations+3 | — | 5m 06s | |
| 12/23/25 |  Africa’s BPO & GBS momentum - African industry update✨ | BPOGBS+5 | Traci FreemanRod Jones | Africa Federation | South AfricaEgypt+7 | BPOGBS+6 | — | 38m 12s | |
| 12/15/25 |  Top CX destinations revealed - inside the Offshore CX Confidence Index 2025✨ | Customer ExperienceOutsourcing+4 | Peter RyanMatt Kendall | Offshore CX Confidence Index | PolandDominican Republic+10 | CX destinationsOffshore CX Confidence Index+5 | — | 28m 54s | |
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| 12/9/25 |  Why Every Leader Needs a Mastermind Group | In this episode of Good Morning BSS World, I sit down with Ashim Kumar, Founder of AK Consulting, international leadership expert and certified John Maxwell coach. Together we explore the real meaning and value of Mastermind Groups — a development method that is often misunderstood and far more powerful than traditional training.Ashim walks me through the principles behind masterminding: small groups, focused conversations, shared experiences and the synergy that emerges when leaders reflect together. We talk about why participants should come from different industries, how weekly one-hour sessions create deep behavioral change, and why commitment is the essential ingredient for personal and leadership growth.Ashim also shares insights from his decades-long journey through Europe and the Middle East, his passion for leadership development, and the evolution of his own Executive Mastermind Club for senior leaders. If you're considering a new way to grow as a leader, this episode will help you understand when to start, what to expect, and how masterminds differ from coaching and training. Join me and discover why masterminding may be exactly the step you need next.Key points of the podcast:Masterminding involves small, focused groups of individuals at similar levels of experience who share and develop leadership insights through structured, facilitated discussions.Participants in mastermind groups gain valuable insights and behavioral changes by committing to regular, focused conversations and actions, which are reviewed and refined in subsequent meetings.Mastermind groups are best suited for individuals who are committed to personal and professional growth, irrespective of their level of experience, as long as they are willing to engage and contribute. Links:Ashim Kumar on Linkedin - https://www.linkedin.com/in/ashimkumaraccasbltutor/Ashim’s web page – https://www.aka-lead.com/Ashim’s brochure of recent Mastermind Group - Brochure LG-MMG-041225.pdfLeadership Gold by John Maxwell - https://www.amazon.com/Leadership-Gold-Lessons-Learned-Lifetime/dp/0785214119Talk to AI about this episode – https://gmbw.onpodcastai.com/episodes/KF1N8bFjzqn/chat **************************** My name is Wiktor Doktór and on daily basis I run Pro Progressio Club - https://proprogressio.com/en/activity/pro-progressio-club/1 - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model. In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry.If you want to learn more about me, please visit my social media channels:YouTube - https://www.youtube.com/c/wiktordoktorHere is also link to the English podcasts Playlist - https://bit.ly/GoodMorningBSSWorldPodcastYTLinkedIn - https://www.linkedin.com/in/wiktordoktorYou can also write to me. My email address is - kontakt(@) wiktordoktor.pl **************************** This Podcast is supported by Patrons:Marzena Sawicka https://www.linkedin.com/in/marzena-sawicka-a9644a23/Przemysław Sławiński https://www.linkedin.com/in/przemys%C5%82aw-s%C5%82awi%C5%84ski-155a4426/Damian Ruciński https://www.linkedin.com/in/damian-ruci%C5%84ski/Szymon Kryczka https://www.linkedin.com/in/szymonkryczka/Grzegorz Ludwin https://www.linkedin.com/in/gludwin/Adam Furmańczuk https://www.linkedin.com/in/adam-agilino/Anna Czyż - https://www.linkedin.com/in/anna-czyz-%F0%9F%94%B5%F0%9F%94%B4%F0%9F%9F%A2-68597813/Igor Tkach - https://www.linkedin.com/in/igortkach/Damian Wróblewski – https://www.linkedin.com/in/damianwroblewski/Paweł Łopatka - https://www.linkedin.com/in/pawellopatka/Ewelina Szindler – https://www.linkedin.com/in/ewelina-szindler-zarz%C4%85dzanie-mark%C4%85-osobist%C4%85-0497a0212/Wiktor Doktór Jr - https://www.linkedin.com/in/wiktor-dokt%C3%B3r-jr-916297188/ Once you listen, give a like, subscribe and join Patrons of Good Morning BSS World as well. Here are two links to do so:Patronite - https://patronite.pl/wiktordoktor Patreon - https://www.patreon.com/wiktordoktor Or if you liked this episode and would like to buy me virtual coffee, you can use this link https://www.buymeacoffee.com/wiktordoktor - by doing so you support the growth and distribution of this podcast.Become a supporter of this podcast: https://www.spreaker.com/podcast/good-morning-bss-world--4131868/support. | 30m 27s | ||||||
| 12/2/25 |  LATAM Uncovered - Inside the BPO & GBS Revolution with Mauricio Velasquez | In this episode of Good Morning BSS World, I open a brand-new chapter dedicated to Latin America. My guest is my long-time friend and one of the best experts in the region – Mauricio Velasquez, LATAM’s BPO & GBS consultant and industry strategist. Together we dive deep into how the business services sector has developed across Mexico, Central America, the Caribbean, and South America, and why LATAM is quickly becoming the “third leg” of the global services landscape.Mauricio walks me through the evolution of the region’s BPO and GBS markets – from early data-entry services, through automation and RPA, all the way to advanced analytics, AI and knowledge-based processes. We discuss the scale of the industry, the role of countries like Brazil, Mexico, Costa Rica and Colombia, the employment potential, and the presence of global giants such as Google and Amazon. We also touch upon investment incentives, association networks, and the changing work model in LATAM, where hybrid setups increasingly blend with a return-to-office trend.This episode sets the scene for an entire series exploring the richness, diversity and opportunities of the Latin American business services ecosystem. Join us and discover why LATAM is now one of the world’s most dynamic regions for BPO and GBS.Key points of the podcast:Latin America is emerging as a key player in the global business support services industry, with countries like Brazil, Mexico, Costa Rica, and Colombia hosting numerous global service centers.The BPO and GBS sectors in Latin America are evolving rapidly from traditional data entry services to advanced roles involving data analytics and artificial intelligence, which are now integral to strategic decision-making.While hybrid work models are still prevalent, there is a noticeable shift towards more employees returning to the office, driven by security concerns and client requirements. Links:Mauricio Velasquez on Linkedin - https://www.linkedin.com/in/mavelasquez/Mauricio’s web page - https://velasquez.co/Mauricio’s LATAM GBS overview in PDF - https://drive.google.com/drive/folders/14keGNne_2HqzbTPcN7u3VQ9firlkwvsC?usp=drive_linkTalk to AI about this episode – https://gmbw.onpodcastai.com/episodes/RJV6Ha9sFb6/chat **************************** My name is Wiktor Doktór and on daily basis I run Pro Progressio Club - https://proprogressio.com/en/activity/pro-progressio-club/1 - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model. In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry.If you want to learn more about me, please visit my social media channels:YouTube - https://www.youtube.com/c/wiktordoktorHere is also link to the English podcasts Playlist - https://bit.ly/GoodMorningBSSWorldPodcastYTLinkedIn - https://www.linkedin.com/in/wiktordoktorYou can also write to me. My email address is - kontakt(@) wiktordoktor.pl **************************** This Podcast is supported by Patrons:Marzena Sawicka https://www.linkedin.com/in/marzena-sawicka-a9644a23/Przemysław Sławiński https://www.linkedin.com/in/przemys%C5%82aw-s%C5%82awi%C5%84ski-155a4426/Damian Ruciński https://www.linkedin.com/in/damian-ruci%C5%84ski/Szymon Kryczka https://www.linkedin.com/in/szymonkryczka/Grzegorz Ludwin https://www.linkedin.com/in/gludwin/Adam Furmańczuk https://www.linkedin.com/in/adam-agilino/Anna Czyż - https://www.linkedin.com/in/anna-czyz-%F0%9F%94%B5%F0%9F%94%B4%F0%9F%9F%A2-68597813/Igor Tkach - https://www.linkedin.com/in/igortkach/Damian Wróblewski – https://www.linkedin.com/in/damianwroblewski/Paweł Łopatka - https://www.linkedin.com/in/pawellopatka/Ewelina Szindler – https://www.linkedin.com/in/ewelina-szindler-zarz%C4%85dzanie-mark%C4%85-osobist%C4%85-0497a0212/Wiktor Doktór Jr - https://www.linkedin.com/in/wiktor-dokt%C3%B3r-jr-916297188/ Once you listen, give a like, subscribe and join Patrons of Good Morning BSS World as well. Here are two links to do so:Patronite - https://patronite.pl/wiktordoktor Patreon - https://www.patreon.com/wiktordoktor Or if you liked this episode and would like to buy me virtual coffee, you can use this link https://www.buymeacoffee.com/wiktordoktor - by doing so you support the growth and distribution of this podcast.Become a supporter of this podcast: https://www.spreaker.com/podcast/good-morning-bss-world--4131868/support. | 39m 05s | ||||||
| 12/1/25 |  From Addis Ababa to the World: BPO Opportunities in Ethiopia | In this episode of Good Morning BSS World, I take you on a journey to emerging outsourcing destinations in Africa – Ethiopia. For the first time on the podcast, I dive deep into the local BPO and GBS landscape in this Country. My guest is Betelehem Abayneh Zerfu, Founder of Bico, an agency focused on marketing intelligence and global market connectivity for Ethiopian BPOs.Together, we explore how Ethiopia – despite being a young player in the global outsourcing scene – is building impressive momentum. Betty walks me through the country’s fast-developing infrastructure, strong government support, rapidly improving connectivity, and the incredible demographic advantage of a young, tech-savvy population. We discuss what services Ethiopian BPOs already deliver, from call centers and content moderation to accounting, software development, and even emerging AI capabilities supported by national initiatives.Betty also sheds light on the activities of the Ethiopian Outsourcing Association, the growing number of BPO providers in the market, and the opportunities created by international collaborations, especially with the U.S. and Europe. We talk about Bico’s mission to build visibility for Ethiopia as a global outsourcing destination and how the company helps connect local providers with international clients. Finally, we look at the future: the industry’s growth trajectory, the expanding ecosystem, and the importance of events and networking for strengthening Ethiopia’s presence on the global BPO map.Key points of the podcast:Ethiopia's BPO industry is young but growing rapidly, with significant government support and incentives such as tax holidays and improved infrastructure.The primary markets served by Ethiopian BPO companies are the US, Europe, and the Middle East, with services ranging from call centers to advanced AI development.Ethiopia's BPO sector benefits from a large, young, and educated population, with strong capabilities in web, app, and software development, and is increasingly aiming to become a prominent AI development hub. Links:Betelehem Abayneh Zerfu on Linkedin - https://www.linkedin.com/in/betelehem-abayneh-zerfu/Bico - https://bico.et/ Africa GBS Federation - https://africagbsfederation.org/Talk to AI about this episode - https://gmbw.onpodcastai.com/episodes/VPkBFqHkrYX/chat **************************** My name is Wiktor Doktór and on daily basis I run Pro Progressio Club - https://proprogressio.com/en/activity/pro-progressio-club/1 - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model. In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry.If you want to learn more about me, please visit my social media channels:YouTube - https://www.youtube.com/c/wiktordoktorHere is also link to the English podcasts Playlist - https://bit.ly/GoodMorningBSSWorldPodcastYTLinkedIn - https://www.linkedin.com/in/wiktordoktorYou can also write to me. My email address is - kontakt(@) wiktordoktor.pl **************************** This Podcast is supported by Patrons:Marzena Sawicka https://www.linkedin.com/in/marzena-sawicka-a9644a23/Przemysław Sławiński https://www.linkedin.com/in/przemys%C5%82aw-s%C5%82awi%C5%84ski-155a4426/Damian Ruciński https://www.linkedin.com/in/damian-ruci%C5%84ski/Szymon Kryczka https://www.linkedin.com/in/szymonkryczka/Grzegorz Ludwin https://www.linkedin.com/in/gludwin/Adam Furmańczuk https://www.linkedin.com/in/adam-agilino/Anna Czyż - https://www.linkedin.com/in/anna-czyz-%F0%9F%94%B5%F0%9F%94%B4%F0%9F%9F%A2-68597813/Igor Tkach - https://www.linkedin.com/in/igortkach/Damian Wróblewski – https://www.linkedin.com/in/damianwroblewski/Paweł Łopatka - https://www.linkedin.com/in/pawellopatka/Ewelina Szindler – https://www.linkedin.com/in/ewelina-szindler-zarz%C4%85dzanie-mark%C4%85-osobist%C4%85-0497a0212/Wiktor Doktór Jr - https://www.linkedin.com/in/wiktor-dokt%C3%B3r-jr-916297188/ Once you listen, give a like, subscribe and join Patrons of Good Morning BSS World as well. Here are two links to do so:Patronite - https://patronite.pl/wiktordoktor Patreon - https://www.patreon.com/wiktordoktor Or if you liked this episode and would like to buy me virtual coffee, you can use this link https://www.buymeacoffee.com/wiktordoktor - by doing so you support the growth and distribution of this podcast.Become a supporter of this podcast: https://www.spreaker.com/podcast/good-morning-bss-world--4131868/support. | 20m 35s | ||||||
| 11/5/25 |  Poland’s Global Moment: How America Sees the Future of Outsourcing | In this episode of Good Morning BSS World, I had a pleasure of hosting three exceptional professionals who represent both sides of the Atlantic - Shelli Ryan (CEO of Ad Hoc Communication Resources), Michael Nacarato (Head of Third-Party Risk Management and member of IAOP’s Strategic Advisory Board), and Jens R. Voigt (Global Outsourcing Leader at eBay). Together, we explored how American companies approach outsourcing, nearshoring, and offshoring - and what this means for Poland and Central Europe.The conversation was inspired by our recent meeting at the Follow the Leaders event in Gdańsk, where we discussed how Polish and Central European businesses can attract more American investors. Shelli emphasized the importance of building a clear narrative and value proposition for Polish service providers - focusing not only on cost but on talent, multilingual skills, and innovation. Michael highlighted the shift from chasing arbitrage to chasing talent and value, especially in the era of AI and automation. Jens shared insights from eBay’s global outsourcing strategy, underlining Poland’s strengths: education, infrastructure, safety, and stability - all crucial for long-term partnerships.We also talked about the need for a unified, public-private marketing effort to promote Poland abroad - similar to campaigns led by African nations - and how Poland can position itself as Europe’s major investment gateway, just like Ireland once did.This episode is a must-listen for anyone in global business services, outsourcing, or economic development. It’s a candid, cross-continental conversation about the future of global delivery, talent, and how to bridge American expectations with European excellence.Key points of the podcast:Poland's competitive advantages in the BPO sector include a highly educated workforce, significant infrastructure investments, and a stable regulatory environment, making it an attractive destination within Europe.To attract American businesses, Poland must enhance its public relations efforts, potentially through a public-private partnership to create a unified and aggressive marketing campaign that highlights its technological advancements and safety.Engaging in direct outreach, such as organizing roadshows in the US and inviting American executives to visit Poland, can help showcase the country's capabilities and foster stronger business connections. Links:Shelli Ryan - https://www.linkedin.com/in/shelliryan/Michael Nacarato – https://www.linkedin.com/in/michael-nacarato-cop-90705311/Jens R. Voigt – https://www.linkedin.com/in/jrvoigt/Ad Hoc Communication Resources - https://adhoccr.com/IAOP - https://www.iaop.org/Talk to AI about this episode - https://gmbw.onpodcastai.com/episodes/pBhcfzq4adl/chat **************************** My name is Wiktor Doktór and on daily basis I run Pro Progressio Club - https://proprogressio.com/en/activity/pro-progressio-club/1 - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model. In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry.If you want to learn more about me, please visit my social media channels:YouTube - https://www.youtube.com/c/wiktordoktorHere is also link to the English podcasts Playlist - https://bit.ly/GoodMorningBSSWorldPodcastYTLinkedIn - https://www.linkedin.com/in/wiktordoktorYou can also write to me. My email address is - kontakt(@) wiktordoktor.pl **************************** This Podcast is supported by Patrons:Marzena Sawicka https://www.linkedin.com/in/marzena-sawicka-a9644a23/Przemysław Sławiński https://www.linkedin.com/in/przemys%C5%82aw-s%C5%82awi%C5%84ski-155a4426/Damian Ruciński https://www.linkedin.com/in/damian-ruci%C5%84ski/Szymon Kryczka https://www.linkedin.com/in/szymonkryczka/Grzegorz Ludwin https://www.linkedin.com/in/gludwin/Adam Furmańczuk https://www.linkedin.com/in/adam-agilino/Anna Czyż - https://www.linkedin.com/in/anna-czyz-%F0%9F%94%B5%F0%9F%94%B4%F0%9F%9F%A2-68597813/Igor Tkach - https://www.linkedin.com/in/igortkach/Damian Wróblewski – https://www.linkedin.com/in/damianwroblewski/Paweł Łopatka - https://www.linkedin.com/in/pawellopatka/Ewelina Szindler – https://www.linkedin.com/in/ewelina-szindler-zarz%C4%85dzanie-mark%C4%85-osobist%C4%85-0497a0212/Wiktor Doktór Jr - https://www.linkedin.com/in/wiktor-dokt%C3%B3r-jr-916297188/ Once you listen, give a like, subscribe and join Patrons of Good Morning BSS World as well. Here are two links to do so:Patronite - https://patronite.pl/wiktordoktor Patreon - https://www.patreon.com/wiktordoktor Or if you liked this episode and would like to buy me virtual coffee, you can use this link https://www.buymeacoffee.com/wiktordoktor - by doing so you support the growth and distribution of this podcast.Become a supporter of this podcast: https://www.spreaker.com/podcast/good-morning-bss-world--4131868/support. | 38m 35s | ||||||
| 10/14/25 |  Avitar: The One Who Helps - Navigating Global Compliance in the IT World | In this episode of Good Morning BSS World, I connect with Myroslav Khmarskyi, co-founder and partner at Avitar, a Kyiv-based legal firm specializing in IT law and digital compliance. Our conversation opens with an insightful update on Ukraine’s thriving IT industry, fresh from the IT Arena - the country’s biggest tech event. Myroslav shares how Ukrainian startups continue to innovate even amidst challenging times, with a growing focus on defense tech and digital transformation.We then dive deep into the story behind Avitar, a firm founded in 2018 that has become a trusted partner for IT companies and startups seeking clarity in the complex world of international data protection and compliance. From helping startups structure their legal foundations and register teams, to guiding mature companies through GDPR and global privacy laws, Avitar’s mission truly lives up to its Sanskrit-inspired name - “the one who helps.”Myroslav explains how the company bridges legal frameworks between Ukraine, Europe, and the US, and why being compliant is not just a legal necessity but a strategic advantage for tech-driven businesses. He also offers practical advice for young entrepreneurs navigating the global market and shares how Avitar supports international companies entering Ukraine.Whether you’re a startup founder, IT leader, or compliance professional, this conversation is a fascinating look into how law and technology intertwine to shape the future of business. Key points of the podcast:The Ukrainian IT industry continues to professionalize and innovate, with significant advancements in defense technology and strong participation in major events like the IT Arena.Avitar, founded in 2018, specializes in providing legal consulting for IT companies, focusing on areas such as corporate structure, tax management, and digital compliance, including GDPR.Despite being a small firm, Avitar has a global reach with clients primarily in Europe and the US, offering strategic legal advice to both local startups and international businesses entering the Ukrainian market. Links:Myroslav Khmarskyi on Linkedin: https://www.linkedin.com/in/khmarskyi-myroslav/Avitar - https://www.avitar.legal/en/homeTalk to AI about this episode - https://gmbw.onpodcastai.com/episodes/ZYagQUldrnQ/chat **************************** My name is Wiktor Doktór and on daily basis I run Pro Progressio Club - https://proprogressio.com/en/activity/pro-progressio-club/1 - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model. In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry.If you want to learn more about me, please visit my social media channels:YouTube - https://www.youtube.com/c/wiktordoktorHere is also link to the English podcasts Playlist - https://bit.ly/GoodMorningBSSWorldPodcastYTLinkedIn - https://www.linkedin.com/in/wiktordoktorYou can also write to me. My email address is - kontakt(@) wiktordoktor.pl **************************** This Podcast is supported by Patrons:Marzena Sawicka https://www.linkedin.com/in/marzena-sawicka-a9644a23/Przemysław Sławiński https://www.linkedin.com/in/przemys%C5%82aw-s%C5%82awi%C5%84ski-155a4426/Damian Ruciński https://www.linkedin.com/in/damian-ruci%C5%84ski/Szymon Kryczka https://www.linkedin.com/in/szymonkryczka/Grzegorz Ludwin https://www.linkedin.com/in/gludwin/Adam Furmańczuk https://www.linkedin.com/in/adam-agilino/Anna Czyż - https://www.linkedin.com/in/anna-czyz-%F0%9F%94%B5%F0%9F%94%B4%F0%9F%9F%A2-68597813/Igor Tkach - https://www.linkedin.com/in/igortkach/Damian Wróblewski – https://www.linkedin.com/in/damianwroblewski/Paweł Łopatka - https://www.linkedin.com/in/pawellopatka/ If you like my podcasts give a like, subscribe and join Patrons of Good Morning BSS World as well. Here are two links to do so:Patronite - https://patronite.pl/wiktordoktor Patreon - https://www.patreon.com/wiktordoktor Or if you liked this episode and would like to buy me virtual coffee, you can use this link https://www.buymeacoffee.com/wiktordoktor - by doing so you support the growth and distribution of this podcast.Become a supporter of this podcast: https://www.spreaker.com/podcast/good-morning-bss-world--4131868/support. | 26m 35s | ||||||
| 8/4/25 |  #133 Feel confident with your English | In this episode of the Good Morning BSS World Podcast, I take a unique detour from the usual business themes to explore something that underpins almost every professional interaction today - the English language.I have invited to this talk Timothy Whilde, a seasoned Business English Communication Coach, who works with professionals to help them express themselves more confidently, fluently, and effectively in English - especially in high-stakes international business contexts.Far from being a traditional language class, this conversation digs deep into the real frustrations many face when using English as a second language: the pause when you can’t find the right word, the pressure to sound “perfect” and the stress of fast-paced communication in global teams. Timothy shares why the goal isn’t perfection, but clarity, confidence, and context. He explains the role of a coach versus a teacher, how coaching is goal-driven and highly personalized, and why it's not about knowing all the words - but knowing the right ones for the right situations.Whether you're preparing for a key presentation, struggling with cross-cultural meetings, or just aiming to level up your professional communication, this episode is packed with relatable insights, humor, and practical advice. You’ll also learn about the power of pauses, the value of being authentic in your own communication style, and why good coaching can be like an “espresso shot” for your language development.Listen in and discover how you can take your English to the next level - on your own terms. Key points of the podcast:Improving English fluency in a business context is not about achieving perfection but about effectively communicating the right message in the right context.Clients often seek a business English coach to enhance their communication skills for specific professional scenarios, such as presentations or international meetings, rather than to learn every nuance of the language.A business English coach tailors sessions to individual goals and immediate needs, providing practical, high-impact guidance that can be applied directly in professional settings.. Links:Timothy Whilde on Linkedin: https://www.linkedin.com/in/timothy-whilde-english-language-coach/Talk to AI about this episode - https://gmbw.onpodcastai.com/episodes/02EgHdTI4oU/chat **************************** My name is Wiktor Doktór and on daily basis I run Pro Progressio Club https://klub.proprogressio.pl - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model. In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry.If you want to learn more about me, please visit my social media channels:YouTube - https://www.youtube.com/c/wiktordoktorHere is also link to the English podcasts Playlist - https://bit.ly/GoodMorningBSSWorldPodcastYTLinkedIn - https://www.linkedin.com/in/wiktordoktorYou can also write to me. My email address is - kontakt(@) wiktordoktor.pl **************************** This Podcast is supported by Patrons:Marzena Sawicka https://www.linkedin.com/in/marzena-sawicka-a9644a23/Przemysław Sławiński https://www.linkedin.com/in/przemys%C5%82aw-s%C5%82awi%C5%84ski-155a4426/Damian Ruciński https://www.linkedin.com/in/damian-ruci%C5%84ski/Szymon Kryczka https://www.linkedin.com/in/szymonkryczka/Grzegorz Ludwin https://www.linkedin.com/in/gludwin/Adam Furmańczuk https://www.linkedin.com/in/adam-agilino/Anna Czyż - https://www.linkedin.com/in/anna-czyz-%F0%9F%94%B5%F0%9F%94%B4%F0%9F%9F%A2-68597813/Igor Tkach - https://www.linkedin.com/in/igortkach/ If you like my podcasts give a like, subscribe and join Patrons of Good Morning BSS World as well. Here are two links to do so:Patronite - https://patronite.pl/wiktordoktor Patreon - https://www.patreon.com/wiktordoktor Or if you liked this episode and would like to buy me virtual coffee, you can use this link https://www.buymeacoffee.com/wiktordoktor - by doing so you support the growth and distribution of this podcast.Become a supporter of this podcast: https://www.spreaker.com/podcast/good-morning-bss-world--4131868/support. | 30m 59s | ||||||
| 7/28/25 |  #132 Inside Evolvexe: Building a Full-Scope BPO Powerhouse in Georgia | In Episode 132 of Good Morning BSS World, I take you on a journey into the evolving BPO and GBS landscape of Georgia with a special guest, Sergo Baramia – CEO and Managing Partner at Evolvexe Group. Sergo offers a behind-the-scenes look at how Evolvexe emerged as one of Georgia's pioneering full-scope BPO providers and what makes the Georgian outsourcing market uniquely competitive.From customer service and content moderation to social media management and identity verification support, Evolvexe delivers a broad portfolio of outsourcing services tailored to global needs. Sergo unpacks why Georgia’s language capabilities, international student community, and cost-efficiency make it an attractive destination for outsourcing – especially for industries like iGaming and tech support.The episode also dives into real-world operational dynamics, such as recruitment timelines, salary benchmarks, and attrition rates, offering a transparent look at what it takes to build a reliable outsourcing business in an emerging market. Learn how Evolvexe provides services in up to eight languages, attracts talent through work-from-home flexibility, and successfully serves clients across the globe — including tech giant ASUS.Whether you’re exploring nearshore BPO options, interested in the Caucasus business scene, or simply love discovering new growth stories in global services, this episode will open your eyes to Georgia’s untapped potential. Key points of the podcast:The BPO sector in Georgia is growing rapidly, driven by cost efficiency and a multilingual workforce.Evolvexe Group offers a range of BPO services including customer support, back office operations, and social media management, with a focus on international clients.Georgia's strategic advantage lies in its ability to provide high-quality services at competitive prices, attracting major international brands like ASUS.. Links:Sergo Baramia on Linkedin - https://www.linkedin.com/in/sergobaramia/ Evolvexe:www - https://www.evolvexe.com/FB - https://www.facebook.com/evolvexellcLinkedin - https://www.linkedin.com/company/evolvexe-llcTalk to AI about this episode - https://gmbw.onpodcastai.com/episodes/y8cp8oXNHUY/chat **************************** My name is Wiktor Doktór and on daily basis I run Pro Progressio Club https://klub.proprogressio.pl - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model. In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry.If you want to learn more about me, please visit my social media channels:YouTube - https://www.youtube.com/c/wiktordoktorHere is also link to the English podcasts Playlist - https://bit.ly/GoodMorningBSSWorldPodcastYTLinkedIn - https://www.linkedin.com/in/wiktordoktorYou can also write to me. My email address is - kontakt(@) wiktordoktor.pl **************************** This Podcast is supported by Patrons:Marzena Sawicka https://www.linkedin.com/in/marzena-sawicka-a9644a23/Przemysław Sławiński https://www.linkedin.com/in/przemys%C5%82aw-s%C5%82awi%C5%84ski-155a4426/Damian Ruciński https://www.linkedin.com/in/damian-ruci%C5%84ski/Szymon Kryczka https://www.linkedin.com/in/szymonkryczka/Grzegorz Ludwin https://www.linkedin.com/in/gludwin/Adam Furmańczuk https://www.linkedin.com/in/adam-agilino/Anna Czyż - https://www.linkedin.com/in/anna-czyz-%F0%9F%94%B5%F0%9F%94%B4%F0%9F%9F%A2-68597813/Igor Tkach - https://www.linkedin.com/in/igortkach/ If you like my podcasts give a like, subscribe and join Patrons of Good Morning BSS World as well. Here are two links to do so:Patronite - https://patronite.pl/wiktordoktor Patreon - https://www.patreon.com/wiktordoktor Or if you liked this episode and would like to buy me virtual coffee, you can use this link https://www.buymeacoffee.com/wiktordoktor - by doing so you support the growth and distribution of this podcast.Become a supporter of this podcast: https://www.spreaker.com/podcast/good-morning-bss-world--4131868/support. | 26m 46s | ||||||
| 7/22/25 |  #131 Scaling Smart: Ahmed Refky on CX Growth in Emerging Markets | In this episode of Good Morning BSS World, I connect across the Atlantic with Ahmed Refky, CEO of Planovate — an advisory firm based in Orlando, Florida, specializing in the CX and BPO sectors. With more than 25 years of global experience, Ahmed brings a wealth of insights on growth strategies, market entry, offshoring, and scaling for companies seeking to expand their customer experience operations.Drawing from his recent visit to Georgia, a rising star among emerging outsourcing destinations, Ahmed outlines the fundamentals of how markets - both new and mature - can position themselves to attract clients and investors. He stresses the importance of defining a clear value proposition, building strong people-first teams, and developing credible client references before profitability.We explore two key scenarios: how emerging destinations can become visible to global investors, and how established service providers can assess when and where to expand. From nailing down go-to-market strategies to balancing nearshore and offshore models, Ahmed provides practical frameworks based on real-world consulting experience.Crucially, Ahmed reminds us: “Relationships can’t be built behind screens.” He urges stakeholders to blend physical presence with digital engagement, and avoid the trap of overselling. Whether you're a country looking to attract FDI or a BPO aiming to scale abroad, this episode is packed with actionable takeaways.Tune in for strategic insights, market dynamics, and real-world success stories that can help guide your next move in the global CX and BPO landscape. Key points of the podcast:Identifying and focusing on a clear value proposition is crucial for both emerging destinations and service providers to attract and retain clients effectively.Building strong, face-to-face relationships and understanding cultural affinities are essential components for successful client engagement and business growth.Overselling capabilities can damage trust and reputation, making it vital to accurately represent what can be realistically delivered. Links:Ahmed Refky on Linkedin – https://www.linkedin.com/in/ahmedrefky/Planovate - https://www.planovate.com/Talk to AI about this episode - https://gmbw.onpodcastai.com/episodes/nznooWH2LTo/chat **************************** My name is Wiktor Doktór and on daily basis I run Pro Progressio Club https://klub.proprogressio.pl - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model. In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry.If you want to learn more about me, please visit my social media channels:YouTube - https://www.youtube.com/c/wiktordoktorHere is also link to the English podcasts Playlist - https://bit.ly/GoodMorningBSSWorldPodcastYTLinkedIn - https://www.linkedin.com/in/wiktordoktorYou can also write to me. My email address is - kontakt(@) wiktordoktor.pl **************************** This Podcast is supported by Patrons:Marzena Sawicka https://www.linkedin.com/in/marzena-sawicka-a9644a23/Przemysław Sławiński https://www.linkedin.com/in/przemys%C5%82aw-s%C5%82awi%C5%84ski-155a4426/Damian Ruciński https://www.linkedin.com/in/damian-ruci%C5%84ski/Szymon Kryczka https://www.linkedin.com/in/szymonkryczka/Grzegorz Ludwin https://www.linkedin.com/in/gludwin/Adam Furmańczuk https://www.linkedin.com/in/adam-agilino/Anna Czyż - https://www.linkedin.com/in/anna-czyz-%F0%9F%94%B5%F0%9F%94%B4%F0%9F%9F%A2-68597813/Igor Tkach - https://www.linkedin.com/in/igortkach/ If you like my podcasts give a like, subscribe and join Patrons of Good Morning BSS World as well. Here are two links to do so:Patronite - https://patronite.pl/wiktordoktor Patreon - https://www.patreon.com/wiktordoktor Or if you liked this episode and would like to buy me virtual coffee, you can use this link https://www.buymeacoffee.com/wiktordoktor - by doing so you support the growth and distribution of this podcast.Become a supporter of this podcast: https://www.spreaker.com/podcast/good-morning-bss-world--4131868/support. | 34m 19s | ||||||
| 7/18/25 |  #130 BPO in AFRICA. vol. 7 | In 130 episode of Good Morning BSS World, I reconnect with Rod Jones, patron and co-founder of the Africa Federation of GBS Associations, to explore the latest developments in Africa’s rapidly expanding Global Business Services (GBS) landscape. Broadcasting from Johannesburg, Rod provides a regional update across Southern, Northern, Western, Eastern, and Central Africa. From the YES youth employment program in South Africa and government-backed strategic roadmaps in Ghana and Rwanda, to massive foreign investments flowing into Egypt, this episode paints a vivid picture of a continent on the rise in the BPO/GBS space. Highlights include:Egypt’s booming CX sector with Concentrix, IGT Solutions, and VXI targeting nearly 50,000 new jobs by 2028.Cameroon’s surprising BPO potential, including a multilingual workforce and 400,000 German speakers!Ghana’s 5-year GBS development plan with full governmental endorsement.Ethiopia and Rwanda’s structured approaches to national GBS strategy and incubation.The formation of new country-level associations and a forthcoming advisory board of global GBS leaders.Rod also touches on international interest in Johannesburg as a future BPO hub and plans for the Africa Federation’s high-level gathering in Addis Abeba this September. Tune in to discover why Africa is becoming a powerhouse for global outsourcing and how collaboration, innovation, and investment are transforming its GBS landscape. Links:Rod Jones - https://www.linkedin.com/in/rodjonessouthafrica/Africa Federation of GBS Associations - https://africagbsfederation.org/Africa Federation of GBS Associations on Linkedin - https://www.linkedin.com/company/africa-gbs-federation/posts/?feedView=allTalk to AI about this episode - https://gmbw.onpodcastai.com/episodes/uXomTVdxgZj/chatElevate Africa - https://www.weelevateafrica.org/Follow the Leaders - https://followtheleaders.pl/ **************************** My name is Wiktor Doktór and on daily basis I run Pro Progressio Club https://klub.proprogressio.pl - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model. In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry.If you want to learn more about me, please visit my social media channels:YouTube - https://www.youtube.com/c/wiktordoktorHere is also link to the English podcasts Playlist - https://bit.ly/GoodMorningBSSWorldPodcastYTLinkedIn - https://www.linkedin.com/in/wiktordoktorYou can also write to me. My email address is - kontakt(@) wiktordoktor.pl **************************** This Podcast is supported by Patrons:Marzena Sawicka https://www.linkedin.com/in/marzena-sawicka-a9644a23/Przemysław Sławiński https://www.linkedin.com/in/przemys%C5%82aw-s%C5%82awi%C5%84ski-155a4426/Damian Ruciński https://www.linkedin.com/in/damian-ruci%C5%84ski/Szymon Kryczka https://www.linkedin.com/in/szymonkryczka/Grzegorz Ludwin https://www.linkedin.com/in/gludwin/Adam Furmańczuk https://www.linkedin.com/in/adam-agilino/Anna Czyż - https://www.linkedin.com/in/anna-czyz-%F0%9F%94%B5%F0%9F%94%B4%F0%9F%9F%A2-68597813/Igor Tkach - https://www.linkedin.com/in/igortkach/ If you like my podcasts give a like, subscribe and join Patrons of Good Morning BSS World as well. Here are two links to do so:Patronite - https://patronite.pl/wiktordoktor Patreon - https://www.patreon.com/wiktordoktor Or if you liked this episode and would like to buy me virtual coffee, you can use this link https://www.buymeacoffee.com/wiktordoktor - by doing so you support the growth and distribution of this podcast.Become a supporter of this podcast: https://www.spreaker.com/podcast/good-morning-bss-world--4131868/support. | 22m 11s | ||||||
| 7/17/25 |  #129 Building business bridges between Poland and Sweden | In this episode of the "Good Morning BSS World" podcast, I have a pleasure to talk to Fredrik Udd – Managing Partner at Explore Markets and Vice Chairman of the Swedish-Polish Chamber of Commerce – for a deep dive into the evolving business dynamics between Sweden and Poland.Fredrik shares his personal and professional journey that began over two decades ago, when he first landed in a then-evolving Poland. Today, he’s a Warsaw-based entrepreneur and head of Explore Markets, helping Nordic and Central Eastern European companies scale through organic growth and M&A strategies. With a strong connection to both Sweden and Poland, Fredrik is uniquely positioned to provide insight into the bilateral business landscape.The episode explores:The historical and current business relations between Sweden and PolandThe transformation of Poland's economy since EU accessionThe pivotal role of the Swedish-Polish Chamber of Commerce – one of Europe’s oldest bilateral chambersWhy ESG, local partnerships, and cultural nuances matter for Polish companies entering the Swedish marketThe importance of taking the first step in international expansionUpcoming business matchmaking and networking events in both countriesFrom this episode you will gain practical advice on navigating cross-border trade, how to approach Swedish partners, and why the current business climate between the two nations is more promising than ever. Whether you're a startup founder, SME executive, or policy advocate, this conversation offers valuable lessons on building sustainable and culturally aware business bridges between Poland and Sweden.Tune in, and get inspired to take that first step toward Nordic expansion! Key points of the podcast:Swedish companies prioritize ESG compliance and sustainability, which are critical factors for businesses entering the Swedish market.The Swedish Polish Chamber of Commerce has grown significantly, with a diverse membership of nearly 300 companies from various industries, reflecting strong bilateral business relations.For Polish companies looking to enter the Swedish market, thorough market research, local presence, and understanding cultural nuances, including language, are essential for success. Links:Fredrik Udd on Linkedin – https://www.linkedin.com/in/fredrik-uddExplore Markets - https://exploremarkets.eu/Swedish Polish Chamber of Commerce - https://svenskpolska.se/Fredrik’s Email - fredrik.udd@exploremarkets.plChamber events:Matchmaking event in Karlskrona, September 29-30, 2025 (https://www.b2match.com/e/polen-sweden-matchmaking)Networking Meeting in Warsaw, October 7, 2025 Event calendar: https://svenskpolska.se/en/events-en/ Talk to AI about this episode - https://gmbw.onpodcastai.com/episodes/fhnWncrxUYb/chat **************************** My name is Wiktor Doktór and on daily basis I run Pro Progressio Club https://klub.proprogressio.pl - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model. In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry.If you want to learn more about me, please visit my social media channels:YouTube - https://www.youtube.com/c/wiktordoktorHere is also link to the English podcasts Playlist - https://bit.ly/GoodMorningBSSWorldPodcastYTLinkedIn - https://www.linkedin.com/in/wiktordoktorYou can also write to me. My email address is - kontakt(@) wiktordoktor.pl **************************** This Podcast is supported by Patrons:Marzena Sawicka https://www.linkedin.com/in/marzena-sawicka-a9644a23/Przemysław Sławiński https://www.linkedin.com/in/przemys%C5%82aw-s%C5%82awi%C5%84ski-155a4426/Damian Ruciński https://www.linkedin.com/in/damian-ruci%C5%84ski/Szymon Kryczka https://www.linkedin.com/in/szymonkryczka/Grzegorz Ludwin https://www.linkedin.com/in/gludwin/Adam Furmańczuk https://www.linkedin.com/in/adam-agilino/Anna Czyż - https://www.linkedin.com/in/anna-czyz-%F0%9F%94%B5%F0%9F%94%B4%F0%9F%9F%A2-68597813/Igor Tkach - https://www.linkedin.com/in/igortkach/ If you like my podcasts give a like, subscribe and join Patrons of Good Morning BSS World as well. Here are two links to do so:Patronite - https://patronite.pl/wiktordoktor Patreon - https://www.patreon.com/wiktordoktor Or if you liked this episode and would like to buy me virtual coffee, you can use this link https://www.buymeacoffee.com/wiktordoktor - by doing so you support the growth and distribution of this podcast.Become a supporter of this podcast: https://www.spreaker.com/podcast/good-morning-bss-world--4131868/support. | 29m 28s | ||||||
| 7/9/25 |  #128 Talks from Georgia – fully packed AGENDA | In 128th episode of Good Morning BSS World, I take you straight to Tbilisi, Georgia, where I am attending the BPO Leadership Summit 2025, organized by Enterprise Georgia and Ryan Strategic Advisory. Here are first impressions and exclusive insights from a day filled with high-level meetings and discoveries about Georgia's evolving BPO and IT sectors.From lightning-fast business registration (just one day!) to a welcoming labor market for foreign talent, the episode highlights why Georgia is becoming an increasingly attractive destination for global investors. You'll hear takeaways from discussions with key stakeholders like Invest in Georgia, Andersen, Cushman & Wakefield, PwC, and HR Recruitment Agency, revealing competitive tax structures, flexible hiring policies, real estate dynamics, and surprising salary benchmarks in the BPO field.I also take you to Georgia’s Innovation and Technology Agency (GITA), showcasing how the country fosters startups through tech parks and national competitions. With nine innovation parks across the country, including one in Kutaisi housed in the former parliament building, Georgia proves it’s serious about turning ideas into reality.Whether you're an investor, a BPO leader, or simply curious about emerging business destinations, this episode is packed with practical insights and firsthand experiences you won’t want to miss. Key points of the podcast:Georgia offers an exceptionally fast business registration process, allowing new businesses to be registered within a single day.There are no limits on employing foreigners in Georgia's BPO and IT industries, making it easy for companies to bring in or hire international talent.Georgia's tax rates, including a 15% corporate income tax and a 20% personal income tax, are relatively low compared to many other countries.Links:Talk to this podcast with AI – https://gmbw.onpodcastai.com/episodes/7ZsAdUliy6Y/chatEnterprise Georgia – https://www.enterprisegeorgia.gov.ge/ka **************************** My name is Wiktor Doktór and on daily basis I run Pro Progressio Club https://klub.proprogressio.pl - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model. In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry.If you want to learn more about me, please visit my social media channels:YouTube - https://www.youtube.com/c/wiktordoktorHere is also link to the English podcasts Playlist - https://bit.ly/GoodMorningBSSWorldPodcastYTLinkedIn - https://www.linkedin.com/in/wiktordoktorYou can also write to me. My email address is - kontakt(@) wiktordoktor.pl **************************** This Podcast is supported by Patrons:Marzena Sawicka https://www.linkedin.com/in/marzena-sawicka-a9644a23/Przemysław Sławiński https://www.linkedin.com/in/przemys%C5%82aw-s%C5%82awi%C5%84ski-155a4426/Damian Ruciński https://www.linkedin.com/in/damian-ruci%C5%84ski/Szymon Kryczka https://www.linkedin.com/in/szymonkryczka/Grzegorz Ludwin https://www.linkedin.com/in/gludwin/Adam Furmańczuk https://www.linkedin.com/in/adam-agilino/Anna Czyż – https://www.linkedin.com/in/anna-czyz-%F0%9F%94%B5%F0%9F%94%B4%F0%9F%9F%A2-68597813/Igor Tkach – https://www.linkedin.com/in/igortkach/ If you like my podcasts you can join Patrons of Good Morning BSS World as well. Here are two links to do so:Patronite - https://patronite.pl/wiktordoktor Patreon - https://www.patreon.com/wiktordoktor Or if you liked this episode and would like to buy me virtual coffee, you can use this link https://www.buymeacoffee.com/wiktordoktor - by doing so you support the growth and distribution of this podcast.Become a supporter of this podcast: https://www.spreaker.com/podcast/good-morning-bss-world--4131868/support. | 15m 18s | ||||||
| 7/8/25 |  #127 Talks from Georgia – Georgia calling | In this special on-the-road edition of Good Morning BSS World, I report directly from the vibrant capital of Georgia – Tbilisi – where I am attending the 2025 BPO Summit. Organized by Enterprise Georgia in collaboration with Ryan Strategic Advisory, the summit brings together global BPO and ITO experts, analysts, and advisors from countries such as the US, UK, Canada, Jamaica, Ghana, Albania, Poland, and more. In this first of several episodes dedicated to Georgia, I share my early impressions of the country as a rising star in the global business services landscape.From challenges in recording his podcast at the hotel to cultural and logistical insights, this episode sets the scene for a deeper exploration of Georgia’s potential as a BPO/ITO hub. Don’t miss this first-hand look at why Georgia may be your next BPO destination.Stay tuned for follow-up episodes with more expert interviews and insights! Key points of the podcast:Georgia is positioning itself as a strategic hub for the BPO and IT industries, attracting experts and analysts from around the world.The BPO summit organized by Enterprise Georgia in partnership with Ryan Strategic Advisory highlights the growing interest in Georgia's potential as a business destination.Tbilisi, the capital of Georgia, is not only a cultural and economic center but also well-connected internationally, making it accessible for business travelers from various global regions.Links:Talk to this podcast with AI – https://gmbw.onpodcastai.com/episodes/R32lDG0pbB7/chatEnterprise Georgia – https://www.enterprisegeorgia.gov.ge/ka **************************** My name is Wiktor Doktór and on daily basis I run Pro Progressio Club https://klub.proprogressio.pl - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model. In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry.If you want to learn more about me, please visit my social media channels:YouTube - https://www.youtube.com/c/wiktordoktorHere is also link to the English podcasts Playlist - https://bit.ly/GoodMorningBSSWorldPodcastYTLinkedIn - https://www.linkedin.com/in/wiktordoktorYou can also write to me. My email address is - kontakt(@) wiktordoktor.pl **************************** This Podcast is supported by Patrons:Marzena Sawicka https://www.linkedin.com/in/marzena-sawicka-a9644a23/Przemysław Sławiński https://www.linkedin.com/in/przemys%C5%82aw-s%C5%82awi%C5%84ski-155a4426/Damian Ruciński https://www.linkedin.com/in/damian-ruci%C5%84ski/Szymon Kryczka https://www.linkedin.com/in/szymonkryczka/Grzegorz Ludwin https://www.linkedin.com/in/gludwin/Adam Furmańczuk https://www.linkedin.com/in/adam-agilino/Anna Czyż – https://www.linkedin.com/in/anna-czyz-%F0%9F%94%B5%F0%9F%94%B4%F0%9F%9F%A2-68597813/Igor Tkach – https://www.linkedin.com/in/igortkach/ If you like my podcasts you can join Patrons of Good Morning BSS World as well. Here are two links to do so:Patronite - https://patronite.pl/wiktordoktor Patreon - https://www.patreon.com/wiktordoktor Or if you liked this episode and would like to buy me virtual coffee, you can use this link https://www.buymeacoffee.com/wiktordoktor - by doing so you support the growth and distribution of this podcast.Become a supporter of this podcast: https://www.spreaker.com/podcast/good-morning-bss-world--4131868/support. | 11m 44s | ||||||
| 6/13/25 |  #126 A business perspective on Ukraine. What does FS Group do? | Hello listeners! In the 126th episode of "Good Morning BSS World," we connect with Odessa, Ukraine, to explore the dynamic world of cybersecurity with Serhii Yevchuk, CEO of FS Group. This episode, recorded in partnership with the IT Ukraine Association, dives deep into the current state and evolution of Ukraine’s IT sector, with a special focus on Odessa - a city recognized globally for both its business and tourism.Serhii shares the journey of FS Group, an IT company established in 2012, now boasting almost 15 years of experience and a strong presence in Ukraine, the US, EU, and Asia. Despite international expansion, 90% of FS Group’s revenue still comes from Ukrainian clients. The company’s unique approach relies on strategic partnerships abroad, rather than opening foreign offices, allowing them to deliver top-tier cybersecurity expertise globally.We discuss FS Group’s core services, including digital forensics, incident response, security assessments, penetration testing, threat intelligence, and continuous monitoring through their Security Operations Center. Their subscription-based model, especially the IRT (Incident Response Team) service, is tailored for both local and international markets.Serhii highlights the increasing threat landscape, with Ukraine facing over 400 critical cyberattacks per month—most driven by social engineering and phishing. He emphasizes the necessity for robust cybersecurity across all industries, noting significant demand from banks, telecoms, retail, and the public sector. Key points of the podcast:Ukrainian IT companies are expanding internationally, with a strong focus on entering new markets to drive growth.The cybersecurity sector is rapidly growing, with increasing demand for services like digital forensics, incident response, and threat intelligence.FS Group operates primarily on a subscription model, offering continuous cybersecurity support and monitoring to clients across various industries, including finance, telecom, and the public sector.Links:Serhii Yevchuk on Linkedin - https://www.linkedin.com/in/serhiiyevchuk/?utm_source=share&utm_campaign=share_via&utm_content=profile&utm_medium=ios_appFS Group web page - https://group-fs.com/FS Group on Linkedin - https://www.linkedin.com/company/fsgroupinfosec/IT Ukraine Association - https://itukraine.org.ua/en/home/Talk to AI about this episode - https://gmbw.onpodcastai.com/episodes/EwkRnNWCIyl/chat**************************** My name is Wiktor Doktór and on daily basis I run Pro Progressio Club https://klub.proprogressio.pl - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model. In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry.If you want to learn more about me, please visit my social media channels:YouTube - https://www.youtube.com/c/wiktordoktorHere is also link to the English podcasts Playlist - https://bit.ly/GoodMorningBSSWorldPodcastYTLinkedIn - https://www.linkedin.com/in/wiktordoktorYou can also write to me. My email address is - kontakt(@) wiktordoktor.pl **************************** This Podcast is supported by Patrons:Marzena Sawicka https://www.linkedin.com/in/marzena-sawicka-a9644a23/Przemysław Sławiński https://www.linkedin.com/in/przemys%C5%82aw-s%C5%82awi%C5%84ski-155a4426/Damian Ruciński https://www.linkedin.com/in/damian-ruci%C5%84ski/Szymon Kryczka https://www.linkedin.com/in/szymonkryczka/Grzegorz Ludwin https://www.linkedin.com/in/gludwin/Adam Furmańczuk https://www.linkedin.com/in/adam-agilino/Anna Czyż - https://www.linkedin.com/in/anna-czyz-%F0%9F%94%B5%F0%9F%94%B4%F0%9F%9F%A2-68597813/Igor Tkach - https://www.linkedin.com/in/igortkach/ If you like my podcasts you can join Patrons of Good Morning BSS World as well. Here are two links to do so:Patronite - https://patronite.pl/wiktordoktor Patreon - https://www.patreon.com/wiktordoktor Or if you liked this episode and would like to buy me virtual coffee, you can use this link https://www.buymeacoffee.com/wiktordoktor - by doing so you support the growth and distribution of this podcast.Become a supporter of this podcast: https://www.spreaker.com/podcast/good-morning-bss-world--4131868/support. | 20m 34s | ||||||
| 6/12/25 |  #125 BPO in AFRICA. vol. 6 | In this 125th episode of the Good Morning BSS World podcast, I welcome back Rod Jones -renowned CX strategist and advisor to the African BPO & GBS Federation - for our sixth engaging conversation. This month’s talk spans the continent, from Egypt to Ghana, and introduces new countries like Benin into the outsourcing dialogue. Rod shares valuable updates, including:Egypt’s presence at GITEX Africa and Berlin’s GIZ roadshowNigeria’s government-backed “Outsource to Nigeria” initiativeAI's evolving impact on African BPO/GBS - balancing automation with employmentThe Federation’s new handbook to guide emerging BPO associationsBenin’s rise as a new player on the outsourcing mapInsights into the upcoming Elevate Africa conference in EthiopiaPlus, we discuss how Africa is positioning itself globally, with support from global players like Teleperformance and Concentrix, and future plans for a structured federation advisory board. If you're in the outsourcing industry, this episode is a must-listen for insights into Africa’s rapidly evolving BPO/GBS scene! Key points of the podcast:The African BPO and GBS landscape is expanding with new members like Ghana, Benin, and Morocco joining the federation.The federation's new association handbook aims to guide countries in establishing and formalizing their own BPO and GBS associations.AI's impact on the BPO and GBS industry is a hot topic, with discussions focused on balancing technological advancement with job creation. Links:Rod Jones - https://www.linkedin.com/in/rodjonessouthafrica/Africa Federation of GBS Associations - https://africagbsfederation.org/Africa Federation of GBS Associations on Linkedin - https://www.linkedin.com/company/africa-gbs-federation/posts/?feedView=allTalk to AI about this episode - https://gmbw.onpodcastai.com/episodes/ET9JzjsuvRm/chatElevate Africa - https://www.weelevateafrica.org/ **************************** My name is Wiktor Doktór and on daily basis I run Pro Progressio Club https://klub.proprogressio.pl - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model. In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry.If you want to learn more about me, please visit my social media channels:YouTube - https://www.youtube.com/c/wiktordoktorHere is also link to the English podcasts Playlist - https://bit.ly/GoodMorningBSSWorldPodcastYTLinkedIn - https://www.linkedin.com/in/wiktordoktorYou can also write to me. My email address is - kontakt(@) wiktordoktor.pl **************************** This Podcast is supported by Patrons:Marzena Sawicka https://www.linkedin.com/in/marzena-sawicka-a9644a23/Przemysław Sławiński https://www.linkedin.com/in/przemys%C5%82aw-s%C5%82awi%C5%84ski-155a4426/Damian Ruciński https://www.linkedin.com/in/damian-ruci%C5%84ski/Szymon Kryczka https://www.linkedin.com/in/szymonkryczka/Grzegorz Ludwin https://www.linkedin.com/in/gludwin/Adam Furmańczuk https://www.linkedin.com/in/adam-agilino/Anna Czyż - https://www.linkedin.com/in/anna-czyz-%F0%9F%94%B5%F0%9F%94%B4%F0%9F%9F%A2-68597813/Igor Tkach - https://www.linkedin.com/in/igortkach/ If you like my podcasts give a like, subscribe and join Patrons of Good Morning BSS World as well. Here are two links to do so:Patronite - https://patronite.pl/wiktordoktor Patreon - https://www.patreon.com/wiktordoktor Or if you liked this episode and would like to buy me virtual coffee, you can use this link https://www.buymeacoffee.com/wiktordoktor - by doing so you support the growth and distribution of this podcast.Become a supporter of this podcast: https://www.spreaker.com/podcast/good-morning-bss-world--4131868/support. | 19m 23s | ||||||
| 6/2/25 |  #124 African BPO – BOSAG in Ghana | In the 124th episode of "Good Morning BSS World," I take you on a journey to Accra, Ghana, for an insightful conversation with David Gowu, Board Member of BOSAG (Business Outsourcing Services Association of Ghana). Discover why Ghana is rapidly emerging as a prime destination for BPO and ITO services, attracting global giants like Concentrix and Teleperformance.David shares how Ghana’s young, educated, and English-proficient talent pool (over 400,000 strong), has become the backbone of its growing outsourcing sector. With more than 600,000 young people ready to be trained and a monthly influx of 20,000 new candidates, Ghana offers scalability and quality at a competitive price point.Learn about BOSAG’s pivotal role as a trade association, acting as the ecosystem builder and one-stop shop for international companies looking to enter the Ghanaian market. BOSAG supports companies with soft landing services, connects them to government agencies, and helps them benefit from attractive incentives such as a 10-year tax-free period for eligible exporters.David also highlights Ghana’s strategic position in the center of the world, its stable democracy, and its active tech ecosystem, including AI startups and tech hubs. The episode explores Ghana’s main outsourcing markets (Germany, Switzerland, the UK, and the US), BOSAG’s membership in the African BPO Federation, and the broader vision for Africa as a global talent powerhouse by 2050.Tune in for practical insights, real-world examples, and a fresh perspective on Africa’s role in the global BSS landscape. Whether you’re an investor, BPO leader, or simply curious about emerging markets, this episode is packed with valuable takeaways!Key points of the podcast:Ghana has been preparing for the BPO and ITO industry for the past two decades, building a strong talent pool of educated and eager young people, which has attracted major players like Concentrix and Teleperformance.BOSAC, the Business Outsourcing Services Association of Ghana, acts as a one-stop shop to facilitate trade, support companies in navigating regulatory environments, and promote Ghana as an attractive destination for BPO and ITO services.Ghana offers significant incentives for BPO and ITO companies, including a ten-year tax-free period for companies outsourcing at least 70% of their services internationally, making it an appealing location for business expansion. Links:David Gowu - https://www.linkedin.com/in/david-gowu-9158027/BOSAG - https://www.bosag.org/Ghana Investment Promotion Centre (GIPC) - https://gipc.gov.gh/Talk to AI about this episode - https://gmbw.onpodcastai.com/episodes/6nur7NuhXgu/chat **************************** My name is Wiktor Doktór and on daily basis I run Pro Progressio Club https://klub.proprogressio.pl - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model. In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry.If you want to learn more about me, please visit my social media channels:YouTube - https://www.youtube.com/c/wiktordoktorHere is also link to the English podcasts Playlist - https://bit.ly/GoodMorningBSSWorldPodcastYTLinkedIn - https://www.linkedin.com/in/wiktordoktorYou can also write to me. My email address is - kontakt(@) wiktordoktor.pl **************************** This Podcast is supported by Patrons:Marzena Sawicka https://www.linkedin.com/in/marzena-sawicka-a9644a23/Przemysław Sławiński https://www.linkedin.com/in/przemys%C5%82aw-s%C5%82awi%C5%84ski-155a4426/Damian Ruciński https://www.linkedin.com/in/damian-ruci%C5%84ski/Szymon Kryczka https://www.linkedin.com/in/szymonkryczka/Grzegorz Ludwin https://www.linkedin.com/in/gludwin/Adam Furmańczuk https://www.linkedin.com/in/adam-agilino/Anna Czyż - https://www.linkedin.com/in/anna-czyz-%F0%9F%94%B5%F0%9F%94%B4%F0%9F%9F%A2-68597813/ If you like my podcasts you can join Patrons of Good Morning BSS World as well. Here are two links to do so: Patronite - https://patronite.pl/wiktordoktor Patreon - https://www.patreon.com/wiktordoktor Or if you liked this episode and would like to buy me virtual coffee, you can use this link https://www.buymeacoffee.com/wiktordoktor - by doing so you support the growth and distribution of this podcast.Become a supporter of this podcast: https://www.spreaker.com/podcast/good-morning-bss-world--4131868/support. | 24m 29s | ||||||
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