About this episode

Hannah Dunn discusses how to manage a clinic during a negative news story using her four-part framework.

What would you do if your clinic was suddenly in a negative news story? Hannah Dunn shares how she navigated this high-pressure moment at her OT clinic using her four-part “What Now Framework,” presented at the 2026 Grow Your Clinic Summit. She walks through managing emotions, understanding the reality, controlling the narrative, and building a path forward. Hear how she collaborated with her team and advisors to clarify facts, communicate transparently with clients, and protect h...

People in this episode

Guest: Hannah Dunn

Topics covered

• clinic crisis
• media management
• emotional intelligence
• communication strategies
• team collaboration

Keywords

• clinic crisis
• negative news
• What Now Framework
• communication
• teamwork
• emotions
• narrative control

Mentioned in this episode

Organizations: Grow Your Clinic Summit

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