Building a 15-location Med Spa brand through client experience, culture, and smart growth
About this episode
Emily Fernandez discusses her journey from a patient experience officer to co-founding a successful 15-location med spa brand.
When Emily Fernandez decided to leave her stable career as a patient experience officer at a three-hospital healthcare system, she was solving one problem she observed in her husband’s OB/GYN office, where aesthetic clients sat in waiting rooms next to women dealing with cancer diagnoses and complicated pregnancies. In this episode of Growth Diaries, Emily Fernandez, Co-founder and VP of Operations at Evolve Med Spa, joins host Sudheer Koneru to explore how a hospital patient experience leader turned a side aesthetic project into a 15-location powerhouse brand in just four years.
People in this episode
Host: Sudheer Koneru
Guest: Emily Fernandez
Topics covered
- client experience
- med spa
- business growth
- healthcare
- aesthetics
- culture
Keywords
- med spa
- client experience
- business growth
- healthcare
- aesthetics
- Emily Fernandez
Mentioned in this episode
Organizations: Evolve Med Spa, three-hospital healthcare system, OB/GYN office
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